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Frequently asked questions

Listed below are our frequently asked questions. Please take the time to have a look through these. If you cannot find what you're looking for click here to contact us

Groups FAQ's

How many people do I need to bring to receive a group discount?

10 or more.

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What documentation will I receive before I commit my group for a booking?

You will receive a pack containing an agreement detailing the total cost of the booking and the due date for the deposit, a copy of the booking terms and conditions, a detailed list of the rooms held, a dining table plan and if applicable a bowls and travel form. Additionally, as per ABI (Association of British Insurers) regulations a competitive quote for holiday insurance will be included.

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What happens if my group drops below 10?

This will depend on the availability at the time. Generally we will honour the group price given, however, we reserve the right to charge the brochure price if there is a high demand for bookings.

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What do you charge for the ferry crossing to the Isle of Wight?

If you are travelling with Wightlink, the charge for ferry crossing is:

  • £40.00 per car from Portsmouth to Fishbourne
  • £40.00 per car from Lymington to Yarmouth
  • £45.00 per car from Southampton to Cowes

    This charge is not dependable on how many people are in the car - it is a standard charge per car.

    For coaches, if 40 people travel the coach will travel Free of Charge, if under 40 people travel then there will be a £7.50 charge per unoccupied seat below 40 passengers and this will be added to your invoice. Empty leg return coach crossing is charged at £97.00 per coach.

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Can you guarantee special requests that are made?

Unfortunately we are unable to guarantee special requests but we will endeavour to do our best to meet them.

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How flexible are group bookings?

We understand the hard work that goes into arranging a group holiday. We will try and be as flexible as possible for such issues as name changes and rooming lists.

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How many single rooms am I entitiled to?

Depending on the size of your group, you will be allowed the following number of single rooms with no extra charge:

  • 10 to 19 guests - 1 single room
  • 20 to 39 guests - 2 single rooms
  • 40 to 59 guests - 3 single rooms
  • 60 guests - 4 single rooms

    If more single rooms are required then there will be a surcharge of up to 100%.

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Do you give any help with the cost of postage and telephone calls?

Yes, this is in the form of our freephone telephone number and pre paid envelopes supplied at the time of confirming your booking. You can also choose to communicate with us via email on:

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Are our group members able to specify where we sit in the restaurant?

You will be provided with a *table plan that is returned directly to site. They will do their best to meet your requests but as already specified we are unable to guarantee requests.
*Except Thoresby Hall who operate a free seating policy

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Do you charge a supplement for competition bowling?

Yes, currently there is an additional charge of £15 per person for weekend and midweek breaks.

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Do you take bookings that enable a group to book the entire hotel or village?

Yes, these prices are on request and are called 'Sole use breaks'. Please call our Groups team on 0800 072 0772 for more information and pricing.

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Do you provide a price for coach inclusive?

No, we recommend you seek a local coach company who will be able to provide a personal service tailored to your needs.

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