Lines are open: 9am - 9pm

0844 871 4523

Frequently asked questions

Listed below are our frequently asked questions. Please take the time to have a look through these. If you cannot find what you're looking for click here to contact us

About Warner Leisure Hotels

Who do I need to call if I have any further questions?

Once you have made your booking, if you have any further questions or queries, please do not hesitate to contact our Customer Care team on 0870 601 0053 or, alternatively, please contact the hotel or village you are staying with. You can also email our support team using the contact us link at the top of the page.

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What happens if I have to cancel my holiday?

Holiday Protection Plan:

For that extra peace of mind, we strongly recommend you take a look at our special Holiday Protection Plan. In the event of having to cancel your holiday, refunds will not be given. The cost of your holiday will be transferred to an alternative date (Administrative charges apply).


£9.00 per person for breaks under 7 nights in duration
£11.00 per person for breaks 7 nights or over in duration

Severe Snow!

Our Holiday Protection Plan will cover you in full (subject to a £80 per person cancellation fee and £125 for Christmas and New Year breaks) should you need to cancel your break due to severe snow downfalls. Breaks not covered by our Holiday Protection Plan will not benefit from the cover we provide.

Please click here to view full details of our Holiday Protection Plan.

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Do you sell holiday insurance?

Your Personal Holiday Insurance:

We strongly recommend you take up Personal Holiday Insurance so you have nothing to worry about before or during your break.

£13.99 pp for breaks under 7 nights in duration
£15.99 pp for breaks over 7 nights in duration

Please click here to view full details of your Personal Holiday Insurance.

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Can I take my pet on holiday?

No pets are allowed at any of the Warner Leisure Hotels with the exception of registered guide dogs.

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Can I extend my break during my stay?

You can choose to extend your holiday during your stay subject to availability. We strongly suggest contacting us as soon as possible to avoid disappointment. Please contact either our Sales Team on 0800 1 382 633 or contact the hotel/village you are staying with.

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Do you do holidays abroad?

No, all our Hotels and Resorts are located in the UK.

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Do I have to make my own travel arrangements?

We offer discounted car ferry bookings for our Isle of Wight locations which can be reserved online at the time of booking your break. If you are interested in coming by coach then it couldn't be simpler; email us warnercoachadmin@bourne-leisure.co.uk or call us on 01442 203455 and we will put you in contact with one of the many National Coach Operators that we are in partnership with. All other travel arrangements are down to the individual.

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