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Awards and Nominations

From industry recognition awards to AA 4 Star ratings and AA Rosette restaurants, we have received over the years a multitude of awards and accolades as proof of our constant strive for better facilities and services towards our valued guests.

Silver for Best Leisure Hotel Chain 2012

British Travel Awards 2012 Silver for Best Leisure Hotel Chain

We are proud and delighted to announce that Warner Leisure Hotels has been awarded Silver at the 2012 British Travel Awards under the Best Leisure Hotel Chain category.

UK Hotel Group of the Year

Winner of Travel Agents Choice Awards 2012

We’re delighted to share with you that Warner has won the category of UK Hotel or Group of the Year in the 2012 Travel Agents Choice Awards as voted for by Travel Agents.

For a list of all categories and winners, please visit http://www.sellinglonghaul.com/awards.html

TTG Travel Awards 2012 Finalist

TTG Travel Awards 2012 Finalist

We are proud and delighted to announce that Warner Leisure Hotels has been short listed for the Domestic Travel Supplier of the Year and Hotel & Resort Operator of the Year categories in the TTG Travel Awards 2012.

The Winners will be decided by a panel of industry experts and announced at an awards ceremony on Thursday 4 October 2012.

The last time Warner won a TTG Travel Award was in 2010, when we were crowned Hotel Chain of the Year 2010, so it would be fantastic if we could win this year.

Winner of The Travel Agents Choice Awards

Winner of the Travel Agents Choice Awards

We are pleased to announce we have won Domestic Hotel Group of the Year as voted by the travel industry Selling Short Breaks Magazine's readers.

Additionally, we have now been nominated for the 2012 Travel Weekly Globe Awards under the Best Operator UK Holidays and Best UK Hotel Chain. Winners will be announced in January.

AA Small Hotel Group of the Year 2011 - 2012

AA Small Hotel Group of the Year

Warner Leisure Hotels have been awarded "AA Small Hotel Group of the Year 2011-2012".  A place on the AA list is coveted by many but achieved by just a few. It's great recognition for the consistent dedication and development Warner Leisure Hotels undertakes to improve service to our guests.

Which? Recommended Provider

Which?

Warner Leisure Hotels is the UK’s favourite short-break chain hotel according to a poll of Which? Travel readers and has been named the Which? Recommended Provider of UK Hotels.

Warner Leisure Hotels topped the table, including Hilton, MacDonald and Premier Inn, scoring an outstanding 76% for customer satisfaction and likelihood to recommend.

Which? Travel readers particularly appreciated the good customer service they received when staying at one of the chain’s thirteen UK hotels, giving Warner Leisure Hotels an overall score of four out of five stars.

2010 TTG Hotel Chain of the Year

The TTG 2010 Hotel Chain of the Year

Travel Trade Gazette Awards are the most sought-after accolades in the travel industry with more than 70,000 agent ratings and the judges debating long and hard about who should win.


Warner were shortlisted with some luxury and well-known Hotel chains and won Hotel Chain Of The Year 2010.

2009 Travel Trade Gazette Awards

2009 TTG Travel Awards Finalist Hotel Chain of the Year

After winning the 2008 Hotel Chain of The Year, we are delighted to have been shortlisted again as the 2009 Hotel Chain of the Year at the TTG Awards - one of the most sought-after accolades in the travel industry.

The Carbon Trust Standard

The Carbon Trust Standard is a mark of excellence that has been awarded to Bourne Leisure in recognition of measuring, managing and reducing our carbon emissions.

AA Four Star Status

AA 4 Star Country House Hotel

We are delighted to announce that five of our historic hotels Cricket St Thomas House Hotel, Holme Lacy House Hotel, Thoresby Hall Hotel, Nidd Hall Hotel & Littlecote House Hotel have received recognition from the AA, by being awarded 4 star ratings.

English Tourist Board 4 Star Award For Holiday Villages

Visit Britain 4 Star Award for Holiday Villages

We are delighted to announce that all four of our Coastal Villages have received recognition from the English Tourist Board, by being awarded 4 star ratings.

AA Rosette For Quality of Food

AA Rosette for Quality of Food

  • The Blue Room at Thoresby Hall Hotel has been awarded two AA rosettes.
  • The Orchard Restaurant at Holme Lacy House Hotel has been awarded two AA rosettes.
  • Oliver's at Littlecote House Hotel has been award one AA rosette.
  • Fennocchi's at Cricket St Thomas Hotel has been awarded one AA rosette.
  • The Terrace Restaurant at Nidd Hall Hotel has been awarded one AA rosette.

2009 Top 50 Call Centres for Customer Service

2009 Top 50 Call Centres for Customer Service

Against a line up of 50 finalists across sectors ranging from Entertainment to Telecoms and Financial Services to Utilities, Bourne Leisure (Registered owner of Warner Leisure Hotels) was awarded the following accolades:

  • Best Call Centre for Customer Service in the Entertainment, Leisure and Travel sector.
  • 7th best call centre in the UK across all sectors.

2009 Group Travel Organisers Award

2009 Group Travel Organisers Award

Group Travel Organiser readers who have experienced our properties over the last year have voted us the "Best Overall Group Supplier" for 2009.

Warner Leisure Hotels have a rolling investment programme to ensure accommodation, facilities and activities at all our locations are the best they can be.

2008 Travel Trade Gazette Awards

2008 TTG Travel Awards Winner Hotel Chain of the Year

TTG Travel Awards are the most sought-after accolades in the travel industry with more than 70,000 agent ratings and the judges debating long and hard about who should win.


Warner were shortlisted with some luxury and well-known Hotel chains and won Hotel Chain Of The Year 2008.

Best 100 Companies to Work For

2009 Sunday Times 100 Best Companies to Work For

Bourne Leisure (Registered owner of Warner Leisure Hotels) was placed in The Sunday Times Best 100 Companies to Work For List 2009

Best 20 Big Companies to Work For

2009 2nd in The Sunday Times 20 Best Big Companies to Work For

The Sunday Times 20 Best Big Companies to Work For List 2009 - Bourne Leisure (Registered owner of Warner Leisure Hotels) was awarded second place!

English Tourism Council Customer Service Training

English Tourism Council Customer Service Training

We are proud to be awarded and work with the English Tourism Council Customer Service Training, to ensure the highest standard of Customer Care for all our guests.