Lines open 7 days a week: from 9am - 9pm

0330 100 9774*

Frequently Asked Questions

We know that Christmas is a very special time - so we want you to feel completly comfortable with booking a break with us. below are a selection of queries that customers often ask us, but if anything isn't covered, please visit our main FAQ area or give our friendly team a call on 0844 871 4523.

When does the bar close?
The answer to this one is simple... when the last person has finished drinking!
How soon should I book?
We have a lot of guests that book year after year with us, so these breaks can sell out quickly. You can book anytime and you won't have to pay the final balance until 10 weeks before your break.
  Can you help me with a surprise for someone travelling with me?
No problem. Please contact us on 0844 871 4523 after making your booking and let us know about any special requirements.
  What's the dress code?
We don't enforce a dress code, however many of our guests enjoy making a special effort to really help make the break feel special.
  Will you show the Queen's speech?
Certainly! You won't miss a thing.
  Can my family visit me?
Of course! The festive season is a time for family and friends. All we ask is for you to let the reception team know and that all guests are over 21 years of age.
  Is there a local church service I can go to?
Yes. Simply ask at reception for the details when you arrive.
  What if I am a single traveller?
You're more than welcome. We have single rooms at many of our locations so we can cater for any party size.

*Terms & conditions: Lunches are included for Christmas and New Year breaks only, except Sinah Warren, where you will need to add your dining option during your booking process. Number of rooms at the level of discount will vary by break and could be extremely limited. If there is no availability at this rate then you will offered the next best rate. Discounts are applicable to accommodation only. All persons in your booking must be aged over 21 years of age. All offer breaks apply to new bookings only, are subject to promotional availability, which is reviewed daily and cannot be combined with any other offer or discount. Warner Leisure Hotels reserves the right to change or withdraw any offers without prior notice. Offers only applicable on bookings up to 19 people. Full terms and conditions apply.