It’s been a busy 2017 for our housekeepers and their teams. With more guests than ever choosing to upgrade their rooms and take advantage of our Signature experience, we asked our head housekeeper at Sinah Warren, Fiona Prophet about the changes.
From making your booking to arriving for your holiday
All of the team at Warner are here to help ensure you have the easiest ways to book every detail of your break. Once you get to us at our Hotels and Villages, each member of the team from the barista's, the housekeepers, the gardeners and the entertainment team want to ensure that every aspect of your stay is just how you want it, making sure you end up with the perfect memories and the biggest smiles.
Q&A with our Head Housekeeper
How many signature experiences do you deliver at Sinah Warren each week?
We deliver 268 at Sinah Warren
What’s the most popular pillow off the pillow menu?
The Marino Duck Down pillow
Are guests surprised by everything that’s included in a Signature Experience?
Yes, they love it and often comment “Do I really get all this!”, they especially enjoy the fresh milk.
What’s more popular red or white wine?
White but it has surprised us how many guests do drink red.
In refurbished signature rooms what do guests think of the new beds?
They enjoy them. We’re often asked for contact details of our supplier as guests have had such good night’s sleep.
What’s your favourite room at Sinah Warren & why?
That is a very difficult question as I can list off at least ½ dozen all for different reasons! But it’s bedroom 478 (a Royale room with balcony) I love that it is at the end of the corridor, has no room over the top, the view is gorgeous, it’s very quiet and I think it’s a perfect chill out room.
Do guests ask where they can buy Temple Spa toiletries?
Yes they do, we always let them know they can get them at Harrods and Warner. We’re hoping to sell them in the gift shop soon.
Our locations are found within some of the country's most beautiful settings. Plus with acres upon acre of gardens available our gardening teams spend hours each day tending to them. All with individual touches from lakes and rolling hills to spanish gardens. Watch our video with Head gardener Sue-Marie Roberts at Bodelwyddan Castle Hotel.
With plenty of daytime activities from Archery, Aqua Aerobics, dancing and so much more, our entertainment and leisure teams are always there. We put on a different show every night of your stay and it's always live. You can dance, laugh and party the night away on every night of every break at every Warner location. plus you can always view the latest line up online. Take a look at our video with Becky Telling our Assistant Entertainment Manager tells us about the Live Shows at Warner.