Day Experience

Can I purchase an experience as a gift?

Yes. We recommend purchasing our Warner Gift Cards online here. The recipient of your gift can then choose their preferred experience including which day and time.

 

I haven't received my confirmation email

Confirmations will be issued within 24 hours of making a booking. If you still haven't received your confirmation, please check your junk or spam folder. You can enter your booking reference or view your booking details at day.mywarnerstay.co.uk. If you are unable to retrieve your reference number please contact the hotel who will be able to assist. You can find their contact details here.

 

I've lost my confirmation - what can I do?

To view your booking details visit day.mywarnerstay.co.uk. Your booking confirmation is not required when you arrive.

 

How can I contact the hotel?

Your booking is fully visable online at day.mywarnerstay.co.uk. If you need to contact the hotel, please email the team using the email address provided on your confirmation. Full contact details for our hotels can be found here.

 

Can I get a VAT receipt?

A receipt is available when you pay for your experience at your chosen hotel.

 

Are there any age restrictions?

You have to be 18+ to visit our hotels and take part in our experiences.

 

How do I send any feedback?

We want to ensure that we do our very best to answer questions that you may have and to help resolve any concerns. Please share your feedback through our website here.

 

I need to cancel my booking

You can cancel your booking through the website, day.mywarnerstay.co.uk. Please note any cancellations within 48 hours will be charged at the full amount of the booking. Full terms and conditions can be viewed here.

 

How do I check availability?

Visit day.mywarnerstay.co.uk to check availability of the site you wish to visit. If no time is visible then there is no availability for either the party size or day selected.

 

I can’t find the experience I want to purchase?

We are always adding new and exciting experiences so be sure to check back at a later date. To accommodate in the meantime, please contact the hotel directly here.

 

My preferred location is unavailable?

Please check back as there may be more availability and dates released at a later time.

 

Should I book through this website if I am staying on a Warner break?

If you are staying with us as on a Warner break, please continue to book any additional reservations at www.mywarnerstay.co.uk

 

Will any money be taken from my card at the time of booking?

No deposit or charges will be taken from your card at the time of booking. You will only be charged using this card the event of a late cancellation, amendment or a non-arrival.

 

Do I have to pay with the registered card?

No. Any accepted card payment or applicable gift cards can be used. Please note all our locations are cashless.

 

How far ahead can I book my day experience?

Day experience bookings can be made up until the end of August 2024. Please check back should you wish to book after this time.

 

How close to the experience can I book?

Availability won't show if the experience is less than 48 hours away. Please contact the hotel directly should you wish to book closer to the time. You can find their contact details here.

 

I would like to book a larger table, however there is no availability?

Please contact the hotel location you wish to book directly who will be able to assist. You can find their contact details here.

 

Is there car parking available?

Yes. All locations offer complimentary car parking including disabled parking.

 

I have a dietary requirement or special request, how can I advise the hotel?

Please email the team using the email address provided in your confirmation.

 

I need to amend my booking

If your booking is more than 48 hours prior, please visit our website to cancel your booking and then rebook with the updated information, which is subject to availability. If your booking is within 48 hours, please contact the hotel directly here who will assist you further in line with our T&Cs.

This section applies to reservations made on the website https://day.mywarnerstay.co.uk (“Day Experiences Website”) for day experiences only (“Day Experiences”) and are not applicable to guests with an overnight booking staying on a Warner break. All guests visiting for a Day Experience (“Day Guests”) must be aged 18 and over. You will receive a confirmation email within 24 hours of making your reservation. You may view your reservation on the Day Experiences Website by entering your reservation ID, surname, and location of the experience. Unless specified in the Day Experience confirmation email, no additional hotel facilities or events are accessible to Day Guests including, but not limited to, other Day Experiences, spa, leisure and entertainment. Subject to capacity, availability and at the discretion of the hotel, Day Guests may purchase food and drink or other services but must not remain in the hotel or its grounds after 6pm. The price of Day Experiences is subject to change and the amount charged will be the advertised cost at the time of your Day Experience and not the price at the time the reservation is made. All our locations are cashless and all Day Experiences must be paid for by an accepted credit card, debit card, Warner gift card or Warner voucher. Your credit or debit card (“Registered Card”) details will be taken at the time of your reservation but your Registered Card will not be charged at the time of the reservation. Payment will be taken onsite on the day of your visit. You are not required to make payment with the same card as the Registered Card. If, for any reason, payment is not made prior to your departure, all charges will be made to the Registered Card. If you wish to cancel your reservation, please do so on the Day Experiences Website at least 48 hours prior to the time of your reservation. The full amount of the reservation will be charged to the Registered Card in the case of a no show, or an amendment or cancellation made within 48 hours of your reservation. In the unlikely event of the hotel cancelling the reservation there will be no charge. Please contact the hotel directly for any large group or last minute reservations or cancellations taking place in the next 48 hours. The Afternoon Tea Day Experience lasts for a maximum of 2 hours from the time of the reservation. Other Day Experiences are also subject to time limits advised by the hotel. If you have dietary requirements, please email the hotel in advance to let them know. Menus on our website are samples menus only and subject to change. All Day Experiences are subject to availability and hotels have the same availability as the Day Experiences Website. Alternative products or services may be offered, where appropriate, at the hotel’s discretion. Admission and service at licensed premises are subject to licensing laws.