Our cookies policy

What are cookies?

A cookie is a piece of information that is deposited by our server when you visit our website and is stored on your computer's hard drive by your web browser. To book a holiday on warnerleisurehotels.co.uk, you need to have cookies enabled - see the section on managing cookies. Cookies also makes it easier for Warner Leisure Hotels to identify you, to personalise your experience when you visit our website and to analyse web traffic. You can configure your browser not to accept cookies, although this may hinder the functionality and enjoyment of the website. A cookie in no way gives us access to your computer or any information about you, other than the data you chose to share with us.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies. However, cookies allow you to take full advantage of some of Warner Leisure Hotels useful features and we recommend that you leave these turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see managing cookies for help to turn them on should you need to.

Below are some examples of how we use cookies to do this:

  • To gather information which allows us to identify your web browser and record sales so we may improve customer experience and identify issues on the site.

  • To ensure you are provided with correct and useful information during your visit to our site.

  • To allow you to add items to the basket and proceed through our checkout.

  • To collect data which allows us to improve our services based on purchases and site usage.

Cookies we use and their purpose

Below you can have a more detailed look at the specific cookies we collect and the purpose of each one.

Adalyzer

Cookie nameCookie LifePurpose of Cookie
__adal_ca6 monthsThese cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
__adal_cw2 weeksThese cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
__adal_id2 yearsThese cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
__adal_sesSessionThese cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
__adal_root_domain_test_1524828469445SessionThese cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

AppNexus/MediaIQ

Cookie nameCookie LifePurpose of Cookie
sess1 dayUsed to check if the user's browser supports cookies.
uuid22 monthsRegisters a unique ID that identifies a returning user's device. The ID is used for targeted ads.
uuid1 yearCollects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads.
anj2 monthsThese cookies are used to personalise and target advertising on 3rd party websites.

DoubleClick

Cookie nameCookie LifePurpose of Cookie
test_cookie1 yearUsed to check if the user's browser supports cookies.
IDE1 dayThese cookies are used to collect information from customers who have entered our website via display, pay per click or affiliate advertising. We use the information to track behaviour from this channel through to sale so we can review and improve our online service.
ad-id8 monthsUsed by DoubleClick for Advertisers (DFA) to register user actions and target content on the website based on ad clicks on a different website.
ad-privacy19 yearsUsed by DoubleClick for Advertisers (DFA) to register user actions and target content on the website based on ad clicks on a different website.

Facebook

Cookie nameCookie LifePurpose of Cookie
fr2 monthsFacebook use this suite of cookies to show you interest-based advertising, report on and verify traffic from online advert.

Google Analytics

Cookie nameCookie LifePurpose of Cookie
_ga2 yearsRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.
_gid1 dayRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.
_dc_gtm_UA-3797022-5SessionThese cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
_galiSessionThese cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
_gat_wrnTrackerSessionUsed by Google Analytics to throttle request rate.
_gat_UA3797022-5SessionUsed by Google Analytics to throttle request rate.

Redeye

Cookie nameCookie LifePurpose of Cookie
redeyeSessionWe use Redeye’s software to carry out statistical analysis of page use, page interactions and paths through our site. This is known as ‘web metrics’. This information allows us to identify customers and more accurately understand their behaviours and needs. This means that we can more easily tailor offers and information which may be of interest to individuals. We will only send marketing emails when customers have given us permission to do so. Redeye has access to this along with other Warner data, to help increase the relevancy of our direct marketing.
NetOutcome18 yearsWe use Redeye’s software to carry out statistical analysis of page use, page interactions and paths through our site. This is known as ‘web metrics’. This information allows us to identify customers and more accurately understand their behaviours and needs. This means that we can more easily tailor offers and information which may be of interest to individuals. We will only send marketing emails when customers have given us permission to do so. Redeye has access to this along with other Warner data, to help increase the relevancy of our direct marketing.

Siteimprove

Cookie nameCookie LifePurpose of Cookie
nmstat3 yearsThis cookie is used to help record the visitor’s use of the website. It is used to collect statistics about site usage such as when the visitor last visited the site. This information is then used to improve the user experience on the website. This Siteimprove Analytics cookie contains a randomly generated ID used to recognise the browser when a visitor reads a page. The cookie contains no personal information and is used only for web analytics.
siteimprovesesSessionThis cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site. This information can be used to reduce user journeys, and enable visitors to find relevant information quicker.

Tealeaf

Cookie nameCookie LifePurpose of Cookie
TLTSIDSessionThese cookies are used to identify the customer journey through different product purchases.

Warner

Cookie nameCookie LifePurpose of Cookie
cookie-compliance -accepted1 yearCookie compliance bar functionality.
X-Mapping-gedbjfmhSessionThese cookies allow our web servers to respond to your actions while you are browsing the website. The website wouldn't work for you without them.
PHPSESSIDSessionMaintains the PHP booking session.

IP Address tracking

When you visit our website, we store web server logs which show your IP address, this gives us information such as which pages you looked at, whether the page request was successful or not and which browser you use to view the page. The use of this data is purely for statistical purposes.

Ad management

Warner Leisure Hotels uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about DoubleClick, including information about how to opt out of these technologies, go to http://www.doubleclick.net/us/corporate/privacy.

Email marketing

Where we have your consent to do so, we may use email to contact you or keep you informed of products or services that may interest you such as special promotions, late deals or news. If you no longer wish to receive these emails, you can unsubscribe at any time by clicking on the unsubscribe link on any of the emails. Or call us on 0844 871 4523 or write to us, Data Protection Officer, Warner Leisure Hotels, 1 Park Lane, Hemel Hempstead HP2 4YL.

Other websites

Our website may contain links to other websites. Once you have clicked on these links we do not have any control over the websites at which you will arrive. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. You should look at the privacy statement applicable to the website in question.