Terms and Conditions

Offer Terms and Conditions

Winter Terms and Conditions

Offer Terms and Conditions:
*One night free is on selected October - January 3 night weekend breaks only. One night free is included within the three night weekend break and is not added as an additional night. Offer ends Thursday 12 October 2017. 
*£40 per room saving is on the same selection of breaks as the one night free offer and ends Thursday 12 October 2017. Offer only applies to the Standard room element of your break with dining options not being discounted

These offers are based on two people sharing accommodation in addition to any discount available at time of booking. Saving is available on new bookings only and cannot be used against an existing booking. Offer excludes a small handful of breaks including Christmas and New Year breaks and is only valid on breaks of 3 nights or more. Saving is per room based on 2 people sharing and only applicable on bookings up to 19 people. Saving cannot be used on bookings with Group benefits or bookings made through Coach Operators. Supplements apply for additional attributes such as upgrades, views, balconies, patios, spa treatments and fine-dining. Prices are correct at of time of publish. If there isn’t availability at this rate then you will be offered the next best rate. Warner Leisure Hotels reserves the right to change or withdraw any offers without prior notice. Full terms and conditions apply.

Web exclusive savings Offer Terms and Conditions

Offer Terms and Conditions:
Extra web savings is £10 per room and is valid on all December 2017 bookings made online only on 3 nights or more. Offer ends 31 December 2017.
These offers are in addition to any discount available at the time of booking. Saving is available on new bookings only and cannot be used against an existing booking. Saving is per room based on 2 people sharing and only applicable on bookings up to 19 people. Saving cannot be used on bookings with Group benefits or bookings made through Coach Operators.

Your Winter Gig Guide Offer Terms and Conditions

Offer Terms and Conditions:

These offers are in addition to any discount available at time of booking. Saving is available on new bookings only and cannot be used against an existing booking. Offer excludes a small handful of breaks including Christmas and New Year breaks and is only valid on breaks of 2 nights or more. Saving is per room based on 2 people sharing and only applicable on bookings up to 19 people. Saving cannot be used on bookings with Group benefits or bookings made through Coach Operators. Full terms and conditions apply as stated in the current Warner Leisure Hotels brochure and online. Bourne Holidays Limited (trading as Warner Leisure Hotels is a company registered in England and Wales with company number 01854900 whose registered office is 1 Park Lane, Hemel Hempstead, Hertfordshire HP2 4YL.

One night breaks Terms and Conditions

Offer Terms and Conditions 
One night break from £70 per person, per break is based on 2 people sharing Standard chalet at Bembridge Coast Hotel on 29 October 2017 for 1 night. Saving cannot be used on bookings with Group benefits or bookings made through Coach Operators. Full Terms and Conditions apply.

Two night breaks Terms and Conditions

Offer Terms and Conditions 
Two-night breaks from £71 per person, per night, is based on 2 people sharing Standard accommodation at Corton Coastal Village on 25 September 2017 for 2 nights. Saving cannot be used on bookings with Group benefits or bookings made through Coach Operators. Full Terms and Conditions apply.

Last minute breaks Terms and Conditions

Offer Terms and Conditions
Free attributes are based on larger rooms, patios, balconies, garden and sea views per person, per room and are valid only on breaks shown on the Last Minute Breaks page.
These offers are in addition to any discount available at the time of booking. Saving is available on new bookings only and cannot be used against an existing booking. Attributes are per room based on 2 people sharing and only applicable on bookings up to 19 people. Saving cannot be used on bookings with Group benefits or bookings made through Coach Operators.

Onsite price promise Terms and Conditions

*Price Promise terms & conditions: Bookings must be made on-site before you depart from your current break. You can choose from nearly all 2017 and 2018 breaks. Breaks under this offer are subject to availability which is reviewed regularly. Star Breaks, Christmas breaks, New Year breaks and a handful of other special breaks are excluded. Prices are from prices based on 2 guests sharing Standard accommodation. 50% discount applies to the standard accommodation price only, all upgrades will be charged on top of this price. Dining packages will not be discounted. If the 50% saving is not available on the date or room grade of your choosing we will do our best to offer you our next available rate. Offer applies to new bookings only. 5-day no quibble free date change applies if you contact us within 5 days of returning from your current break and wish to change the date of your break. If your alternative date is more expensive you will need to pay the difference. Half price Room Selection is worth £5 per room, and half price Warner Holiday Protection is worth £9 per room. Full details of this cover can be found in our current brochure. We reserve the right to change or remove this offer at any time without prior notice. Spa treatments are not available at Corton Coastal Village and Norton Grange Coastal Village. This offer applies to bookings for up to 19 guests. Bourne Holidays Limited (trading as Warner Leisure Hotels) is a company registered in England and Wales with company number 01854900 whose registered office is 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL.

The following Terms and Conditions along with the ‘frequently asked questions’ and ‘useful information’ sections on our website (together with the ‘conditions of booking’) will apply to your booking.

Our conditions of booking are reviewed from time to time. When we do this, we may make changes to the conditions of booking so that they are as up-to-date as possible. The conditions of booking in force at the time when you make your booking are those that apply to your booking, unless we provide you with a copy of our new conditions of booking. Please remember to read and check the conditions of booking each time you make a booking with us as they may have changed since your last booking. 

All bookings are subject to the conditions of booking and to availability.

1. Defined terms

In the conditions of booking, ‘you ‘ and ‘your’ refers to the person who makes the booking; ‘we’, ‘us’, ‘our’ or ‘Warner’ refers to Warner Leisure Hotels, a trading division of Bourne Holidays Limited a company registered in England and Wales with company number 01854900, registered office: No 1, Park Lane, Hemel Hempstead, Hertfordshire HP2 4YL. Bourne Holidays Limited is a wholly owned subsidiary of Bourne Leisure Limited a company registered in England and Wales with company number 04011660, registered office: No 1, Park Lane, Hemel Hempstead, Hertfordshire HP2 4YL; ‘holiday party’ or ‘party’ refers to those persons named on the booking confirmation and any person added at a later date; the ‘site’, ‘hotel’, ‘village’, refers to the site you have chosen for your holiday.

2. The holiday contract

A contract between you and Warner (‘our agreement’) will exist when any of the following ‘booking conditions’ are met:
a) we receive your deposit payment and issue our written confirmation of your booking; or 
b) when booking by telephone or online, we inform you that your booking is confirmed; or
c) when booking in person at a travel agent, your travel agent tells you that your booking is confirmed.

Our agreement binds you and all the members of your party. It is your responsibility to ensure that all members of your party are made aware of and accept the conditions of booking. When you make a booking you guarantee that you have the authority to accept and do accept the terms of the conditions of booking on behalf of your party. Failure by you and/or members of your party to comply with these terms may lead to termination of our agreement, and loss of the booking.

3. General

a) If your payment is returned unpaid by your bank or card provider, we may have to charge a £30 administration fee, or even cancel your booking.
b) You and members of your party must abide by the rules of your hotel or village at all times. All this information can be found in the contents of the current brochure, the holiday booking confirmation and the conditions of booking.
c) Our agreement is governed by English Law and we both agree to the exclusive jurisdiction of the English Courts.
d) If any part of our agreement is deemed void by law, the remainder will continue in full force and effect.
e) We specifically draw your attention to part 12 of these conditions of booking (Limitation of liability)
f) All bookings are subject to availability.
g) All guests resident in the UK are required to appear on the Electoral Roll, guests from outside the UK may be required to produce their residential address (such as a bank or credit card statement no more than 3 months old) and an item of photographic identification such as a passport or driving licence.

4. Brochure prices and VAT

We promise that the price of your holiday will be the current price at the time of your booking as agreed and shown on your holiday booking confirmation, plus any Warner Holiday Protection and supplements chosen. We reserve the right to change the price of any of the holidays shown in our brochure or on our website any time before booking. All our prices include VAT. 

5. Deposits

When booking your holiday you must pay a non-refundable deposit as stated at time of booking, plus any Warner Holiday Protection, insurance and supplement payments due. If you book within 10 weeks of your holiday you will need to pay the holiday price in full when you book or sooner if a specific offer requests full payment on booking. We can only accept cheques up to four weeks before your holiday start date.

6. What if you need to make changes?

We’ll always try our best to fit in changes to your booking – so long as you tell us in writing at least 10 weeks before your holiday start date. Changes are subject to availability and are subject to an administration charge of £35 per person and any further cost that we incur in making the change to your booking. If you have to make a substantial change to your holiday within 10 weeks of the holiday start date, we’ll treat it as a cancellation. And remember: changing your holiday start date will probably mean a change in price.

7. What if you need to cancel your holiday?

We really hope it doesn’t come to this, but it might be a good idea to include Warner Holiday Protection to protect against cancellations. Warner Holiday Protection protects against a cancellation in the event that you or any members of your party are unable to travel due to sickness, redundancy, jury service or adverse weather conditions such as snow up until your day of arrival. If you have holiday insurance, cancellation payments may be refunded by your insurance company, subject to the terms and conditions of your policy and the charges listed below.

Please note that the consumer cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply in the case of:

(a) package holidays which are fully exempt under Regulation 6(1)(g); and
(b) hotel reservations which come under the partial exemption in Regulation 28(1)(h).

Please remember holidays not protected by Warner Holiday Protection will not be refunded or transferred except where we have to cancel them.

Cancelling due to illness, redundancy or jury service:

If you have Warner Holiday Protection, you will need to write to us or call us to notify us that you and/or a member of your party wish to cancel your booking due to illness, redundancy or jury service.  You will need to provide us with documentary evidence in respect of your/their sickness, redundancy and jury service (including a doctor’s certificate / letter or a notification from court or employer). On receipt of such written notification and documentary evidence, we will cancel your booking and any payments you’ve made for your booking will be transferred to a date of your choice within 12 months of the cancellation start date. All cancelled bookings are subject to the following:

Cancelling more than 10 weeks prior to your holiday start date if you have Warner Holiday Protection:

At your option, you will be able to transfer your holiday to an alternative date or get a refund, less a £35 per person cancellation fee (at Christmas and New Year – £80 per person).

Cancelling less than 10 weeks prior to your holiday start date if you have Warner Holiday Protection:

You will be able to transfer to a different holiday start date subject to a cancellation fee of £35 per person (at Christmas and New Year – £80 per person) provided that you give written notice of cancellation between ten weeks and eight days prior to your holiday start date. If we receive your notice less than seven days before your holiday start date, the cancellation fee will be £80 per person (at Christmas and New Year – £125 per person).

Cancelling due to adverse weather conditions:

If you have Warner Holiday Protection covering adverse weather conditions, then in circumstances where we agree that you are prevented from travelling to the site on your holiday start date due to adverse weather conditions, any payments you’ve made for your booking may be transferred to an alternative holiday start date within the next six months following your original holiday start date. Any such substitute holiday start date must be booked with us within four weeks of the original holiday start date.

Definition of adverse weather:

If you have Warner Holiday Protection covering adverse weather conditions, then in circumstances where we agree that you are prevented from travelling to the site on your holiday start date due to adverse weather conditions, any payments you’ve made for your booking may be transferred to an alternative holiday start date within the next six months following your original holiday start date. Any such substitute holiday start date must be booked with us within four weeks of the original holiday start date.

  • www.bbc.co.uk
  • www.rac.co.uk
  • www.theaa.com
  • Relevant police area website
  • www.highways.gov.uk (government highways agency)

The adverse weather condition cover is only applicable on day of travel and is subject to a cancellation fee of £80 per person (at Christmas and New Year – £125 per person).

Please remember: No bookings can be transferred or cancelled without approval from Warner. So, as soon as you know you need to cancel, please give us a call on 0330 100 3354 (open Monday-Friday, 9am-5pm).

8. Cancellation for any other reason and cancellation charges 

The Warner Holiday Protection also covers you and/or your party for cancellations due to any reasons other than sickness, jury service, redundancy and adverse weather. In this case, any refund will be subject to the sliding scale below:

Number of days in advance of holiday start date: Cancellation charge payable

70 days or more: Deposit paid and any supplement costs
69 - 43 days: 40% of total holiday cost
42 - 29 days: 60% of total holiday cost
28 - 8 days: 90% of total holiday cost
7 days or less: 100% of total holiday cost

To make a cancellation contact our Customer Care Team on 0330 100 3354† or write to the Customer Care Team:

Warner Leisure Hotels
1 Park Lane
Hemel Hempstead
Hertfordshire
HP2 4YL

All cancellations are subject to a cancellation fee shown below.

Cancellation fees

If you wish to cancel your holiday and are covered by Warner Holiday Protection and we are in receipt of the appropriate doctor’s certificate or letter, employer’s or court notification, the following cancellation fees will apply:

All dates except Christmas and New Year 
More than 7 days before departure - £35 per person
Within 7 days of departure - £80 per person

Plus loss of deposit

Christmas and New Year
More than 7 days before departure - £80 per person
Within 7 days of departure - £125 per person

Plus loss of deposit

Ferry charges are non-refundable and non-transferable where cancellation is advised on or after the holiday arrival date. For adverse weather cover the following cancellation fees will apply:
Day of arrival: £80 per person
Day of arrival for Christmas and New Year: £125 per person

Any refunds given in respect to payments made by debit or credit cards will be repaid to the same card. Where Warner holiday vouchers have been used these may be transferred to another holiday, but no refund of the value of the vouchers will be given.

Please remember holidays not covered by Warner Holiday Protection will not be refunded or transferred.

9. If we cancel or change your holiday

In the unlikely event that we need to cancel or significantly change your booking, we’ll let you know as soon as possible. Unless this is due to unusual or unforeseeable circumstances beyond our control, you will be entitled to choose between the following options:

a) a replacement holiday of a standard comparable to that booked and of the same value paid;
b) a replacement holiday of lesser value together with a payment of the difference by us;
c) a replacement holiday of higher value with a payment of the difference by yourself; or
d) a full refund.

Compensation

Subject to clause 12, if we cancel or make a significant change to your booking, we will pay compensation for any provable loss except where the major change or cancellation arises due to events beyond our control.

Events beyond our control

We will not be liable to you in any way or pay you compensation if we have to cancel or change your booking in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

10. Re-selling

If you have plans to re-sell your holiday, please ask us when you book. Without this information we will be unable to issue a VAT invoice, under the Tour Operators Margin Scheme which we account for our VAT. If you want to be an agent for Warner, please ring our Customer Care Team and ask for our Agency Sales Team.

11. Travel operators

Party members travelling by ferry or coach are subject to the terms and conditions of the relevant service operator(s). Full details are available on request. Warner Leisure Hotels cannot be held responsible and shall not be liable for delays, cancellations and/or other consequences and any resulting loss or damage which is due to the actions or omissions of such third party service operators.

12. Limitation of liability

If our contract is not performed or is improperly performed by us we will pay you appropriate compensation if this has affected the enjoyment of your holiday. However we will not be liable to you for any indirect or consequential loss or where any failure in the performance of the contract is due to:

(a) you or a third party unconnected with the provision of your booking;
(b) unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
(c) an event which we or our suppliers, even with all due care, could not foresee or forestall. 

Our liability, except in the circumstances set out in the remainder of this clause 12, shall be limited to a maximum of two times the price of your booking.

We do not exclude or limit in any way our liability for:

(a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which may not be limited under any applicable law.

13. Comments and complaints

If you’re not happy please tell your hotel or village manager as soon as possible. Hopefully we’ll be able to put things right immediately. If not, please put your complaint in writing to the General Manager of the hotel or village. Claims may be reduced or rejected if we were not given the opportunity to put matters right during your holiday.

14. Electric scooters and wheelchairs

We welcome guests who are Blue Badge holders to bring their mobility scooter to use during their stay. If you use a scooter or wheelchair for normal use we suggest a ground floor room be requested at time of booking. If you choose an upper floor room or your vehicle is over 70cm wide you will need to book a ‘Wheelchair Accessible Room’. In all cases wheelchairs and scooters must be stored inside your room. Only 4mph pavement vehicles are permitted within our buildings and you must hold Public Liability Scooter Insurance. You are responsible for ensuring that you are capable of safely operating your mobility scooter and for the security of your mobility scooter during your holiday. We accept no liability for any accident, loss or damage to you or your mobility scooter, except to the extent that such loss or damage arises from our negligence or the negligence of our employees, agents or subcontractors.

15. Security of your personal belongings

Please note that your personal belongings are your responsibility during your holiday. We accept no liability for any accident, loss or damage to your belongings except to the extent that such accident, loss or damage arises from our negligence or the negligence of our employees, agents or subcontractors. We recommend that you take out appropriate holiday insurance to cover your belongings during your holiday.

16. Offers and pricing
  All our pricing and offers are based on two people sharing Standard accommodation and are only applicable on bookings for up to 19 people. Brochure prices cannot be combined with group benefits. Prices include Simply Dine. Discounts apply to the standard room element of your break only. Other room supplements such as upgrades, patio, view, new room, suite, balcony, large room are non-discountable and will be added to the cost of your holiday as relevant. Prices are correct at time of going to print.
Offers are based on current prices and include all discounts. All offer breaks apply to new bookings only, are subject to promotional availability which is reviewed daily and cannot be combined with any other offer or discount. A small selection of dates are not available on these offers, including Christmas and New Year and you will be offered the next best discount as an alternative on these dates. Number of rooms at the level of discount in these offers will vary by break and could be extremely limited. If there is no availability at this rate then you will be offered the next best rate. All persons in your booking must be aged over 21 years of age. Warner Leisure Hotels reserve the right to change or withdraw any offers without prior notice. All holidays booked within 10 weeks of the chosen holiday start date will have to be paid in full at time of booking. Brochure offers may be combined with each other but again may be restricted without notice and applied to new bookings only.
All of our rooms are booked on a first come, first served basis. As time goes on, and the rooms sell out, the price of our breaks will increase. Breaks typically go on sale twelve months in advance, at this point we offer the maximum savings based on standard accommodation. Breaks include our Simply Dine package; discounts do not apply to this or room upgrades and extras such as sea views and patios, these are charged extra. Throughout 2016, our occupancy rate ran at 95%, meaning lots of our breaks were sold out completely. However from time to time there will be breaks with last minute availability, our latest prices are updated daily and the best place to find these is on our website.
The up to 40% saving on 2017 and 50% off 2018 is applicable on your standard accommodation only, on selected dates, hotels and villages. Other room supplements such as upgrades, patio, view, new room, suite, balcony, large room are non-discountable and will be added to the cost of your holiday as relevant. Low deposit of £65 per person applicable to 2017 breaks only, whilst £10 per person is only applicable to 2018 breaks. Group saving of £10 per person off the room cost only applicable to small groups of 4-19 people. Midweek offer to extend a midweek break to start on a Sunday costs an additional £69 per person at a hotel and £59 per person at a village.
Best rate guaranteed £50 ferry price - If you can find your chosen crossing cheaper (ie: date, time, number of passengers, cars) we’ll match the price on production of a valid quote or receipt showing the details. If, prior to your holiday date you see your holiday at a lower price, simply contact us on 0330 100 3354* and one of our team will look into your query and apply the relevant adjustment assuming that the price seen remains available. The adjustment is subject to the holiday being for the same hotel/village, arrival date, duration, accommodation type and there still being availability to book. 2017 breaks from just £219 per person based on two sharing standard accommodation at Norton Grange Coastal village for three nights on 15 December 2017. Some breaks are selected Drinks Inclusive breaks from 6pm to midnight with a £55 supplement. Discounts or offers are not applicable to the Drinks Inclusive supplement of £55 per person.

For a copy of our current published prices please download our full price list.

17. Warner Wi-Fi

Device exclusions apply. Only devices with a web browser and ability to connect to a public service are able to access the network: please check your device for compatibility. All connections to the Free service will be subject to a 'fair usage' policy.

18. Concierge Club benefits

Concierge Club benefits are only available to qualifying members who were invited to join the Concierge Club. When booking at one of our locations whilst you are still on holiday with us we will give you savings of 50% on Signature rooms at our Hotels and Standard chalets at our Villages, with just a few exclusions and is subject to availability. Where this 50% is not available, we will give you our next best available price. The Double the Difference price guarantee is based on you finding the exact same break at a better price within 28 days of booking. The five day no quibble free date change only applies within 5 days of you returning home. Your Concierge Club savings apply to all 2 night, 3 night weekend, 4 night midweek and 7 night breaks, with just a few exceptions, including Exclusive Club Breaks, Christmas and New Year break. All Concierge Club savings will be reviewed regularly and Warner Leisure Hotels reserve the right to change or withdraw any dates or offer at any time without prior notice. Extra £10 per person savings apply to 2, 3 and 4 night breaks £20 per person for 7 night breaks. Concierge Club savings apply for up to 19 guests. Your Concierge Club savings can be used in conjunction with other offers, but some exclusion will apply. You 10% discount is only applicable when using a charge card. We will always endeavour to give you the best price available at the time, should any other new offers become available. Savings and prices are always based on two people sharing Standard accommodation unless otherwise stated. All offer breaks are from prices and are subject to promotional availability, which is reviewed daily, for new bookings only and cannot be combined with any other offer. Savings are off current Warner Leisure Hotels brochure prices and discounts apply to your room price. Bookings via third parties do not count towards membership qualification. Some exclusions apply to the 10% loyalty saving. Snow Guarantee and Holiday Protection Plan may be subject to an administration fee. All breaks are subject to the full Terms and Conditions as stated in the current Warner Leisure Hotels brochure. Bourne Holidays Limited (trading as Warner Leisure Hotels) is a company registered in England and Wales with company number 01854900 whose registered office is 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL. All breaks are subject to the full Terms and Conditions.

19. Warner Discount Card

The Warner Discount Card is only valid for the person who booked the specified number of breaks to use on 2017 retail purchases within Warner hotel/village bars, cafes, spa/leisure facilities (including beauty treatments) and gift shop. The Warner Discount card is not valid for use on tobacco, postage stamps and newspapers, as well as holiday costs, trips, experience packages, gift vouchers and spa breaks. Please ask a member of our reception team if you have any questions regarding the Love Warner discount card use and validity. The Warner Discount Card expires on 02 January 2018.

20. My Warner Table

All My Warner Table Late Lounge zone reservations are subject to availability. Warner Leisure Hotels reserves the right to change or cancel reservations due to unforeseen circumstances and without prior notice. Zone configurations may be subject to change. The team at your chosen hotel or village will allocate seats in advance of arrival. Special requests cannot be guaranteed, although we will do our best to honour these where possible. The My Warner Table system will close 48 hours in advance of arrival days. The photos on My Warner Table are only a representative view from the centre of each zone and is not a guarantee of exact views from each seat.