Privacy policy


This website is for personal use to find information about Warner Leisure Hotels and to book holidays online with confidence. From time to time we may request personal information pertaining to but not limited to competitions, brochure requests, bookings, balance payment and contacting us. By submitting your details to us you are agreeing to us providing the services you have requested. We adhere to the Data Protection Act 1998 and will not use your personal details without your consent for marketing purposes. We may hold information about you to provide you with services you requested. You have the right to request information that we hold about you, or to amend any information we have about you, in writing to the Data Protection Officer, Warner Leisure Hotels, 1 Park Lane, Hemel Hempstead, Herts. HP2 4YL. There may be an administration processing fee of £10 for data that you request about you from our database. All information held by us is held securely in accordance with the Data Protection Act 1998.

Bookings made via Saga and AA partnership website 

Please view a complete copy of the additional data protection privacy policy for any bookings made via the joint Acromas Group (SAGA and AA) & Warner Leisure Hotels partner website.

Telephone calls

We may monitor or record telephone calls made to the Reservations and Customer Care Teams, to enable us to provide our customers with the highest level of service. We may need to contact you by telephone in advance of your stay using the number that is provided at the time of booking.

Email communications

We monitor all email communications made from this website to ensure quality of service. We will not pass any details on to third parties without your consent. By using any form of emailing functionality from this website you agree to Warner Leisure Hotels monitoring email communications and contacting you via the email address you have used in order to better enhance our service to you.

Anonymous usage information

Anonymous usage information is collected from the Warner Leisure Hotels website. We may use cookies to help us collect information (small text files that sit on your machine and tell us that you visited this website). This does not in any way affect your personal privacy and does not identify you on the web. Anonymous information is data collected by our web servers to provide us with general statistical data each time a web page is loaded. We use this statistical data to continually assess and improve the website for our users. 

Affiliate tracking is used to ensure Warner Leisure Hotels' affiliates earn commission on sales they bring to the website. This tracking does not affect your personal privacy and does not identify you to either Warner Leisure Hotels or our affiliates.