Simply fill in this replacement card form and we will send you a new card.

If your card is damaged or faulty, then not to worry.  All you have to do is fill in the damaged card form and we can then issue you with a replacement card in the post.

If your card simply didn’t swipe correctly when you visited us and you’re thinking of ordering a replacement, please hold off as our team will manually add the discount for you.

Please fill in the change my details form and we will update your membership.

It can take up to 28 days for us to update your details. During this time, you can continue to use your existing Club Warner membership card.

We will only issue you with a new card if your name has changed.

After you have registered online, you will then need to stay with us for two or more nights, we will automatically send you your membership card in the post, which can take up to 28 days (due to unprecedented levels of interest). We are aiming to get to you as fast as we can.

As long as you have registered for Club Warner, and if you are in a group of 19 or less, your nights will be automatically calculated once you have completed your stay. The booking made needs to have the same name and address as your club registration in order for the claim to be automatically applied once you have departed for your break.

If you haven't registered for Club Warner membership yet then register today

*Excluding holidays taken with Coach Operators

Your nights will automatically be calculated* within 7 days after check-out if you are a registered member. This applies if you were the guest who booked your stay, or have been named on a group booking of 19 guests or less.

Group holidays will need to be claimed using our form here.

*Excluding holidays taken with coach operators.

Unfortunately no, as the card needs to be swiped on the till in order for the discount to process on the payment. Therefore, we cannot offer hotel spends without your named membership card. Your membership card will need to be set up as a charge card at the hotel for you to use it.

If your card is looking a little run down or doesn’t seem to swipe properly when you're at the hotel site, please continue to take the card with you on your breaks as the hotel can manually apply this discount for you.

Unfortunately we do not use any paper registration forms for Club Warner as the overall process is much longer for you to receive a membership.

You can either register online, register at a hotel site or give our contact centre a call and they can register you over the phone.

If you are a Club Warner member on a group booking of 20 or more and your name was provided at the time of booking, once you have signed up, you can claim your nights by filling out this form using your booking reference number. The nights must be claimed within 28 days from check out.

Hotel spend discount is available on all spa, beauty, coffee shop, bar and gift shop purchases but excludes purchases of tobacco, newspapers, stamps and external excursions or activities run and organised by external companies. The discount does not apply to the cost of a break, gift vouchers or on items already discounted (e.g. happy hour). For a full list of exclusions, please see our terms and conditions.

The Concierge Club and all its benefits ended on the 25 of September 2018. If you would like to become a member of Club Warner and receive benefits for your stays at Warner, please register here.