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Rewarding your loyalty from your first stay

We're delighted to tell you all about Club Warner, our loyalty club that lets you enjoy a whole host of exclusive offers and fantastic perks.

Our guests are at the heart of everything we do, and we want to give you something back. So with Club Warner you start to receive benefits and your new loyalty card after your first break of only two nights. With each subsequent stay, the rewards get even greater. It’s our way of saying thank you for your customer loyalty.

Sign up for Club Warner

Signing up for Club Warner is quick and easy. All you need to do is complete the form via the link below, making sure that you use your registered name on all your future bookings. We’ll take care of the rest.

Sign up now

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Frequently asked questions

Have some questions? We've put together a list of frequently asked questions (FAQs) to help answer any queries you might have.

I've lost my card, how do I order a replacement?

Simply fill in this replacement card form and we will send you a new card.

My card is damaged or faulty, can I order a new one?

If your card is damaged or faulty, then not to worry.  All you have to do is fill in the damaged card form and we can then issue you with a replacement card in the post.

If your card simply didn’t swipe correctly when you visited us and you’re thinking of ordering a replacement, please hold off as our team will manually add the discount for you.

How can I change my details?

Please fill in the change my details form and we will update your membership.

It can take up to 28 days for us to update your details. During this time, you can continue to use your existing Club Warner membership card.

We will only issue you with a new card if your name has changed.

How long will it take to receive my Club Warner card?

After you have registered online, you will then need to stay with us for two or more nights, we will automatically send you your membership card in the post, which can take up to 28 days (due to unprecedented levels of interest). We are aiming to get to you as fast as we can.

I have booked a holiday in the future; will my stay count towards the new club?

As long as you have registered for Club Warner, and if you are in a group of 19 or less, your nights will be automatically calculated once you have completed your stay. The booking made needs to have the same name and address as your club registration in order for the claim to be automatically applied once you have departed for your break.

If you haven't registered for Club Warner membership yet then register today

*Excluding holidays taken with Coach Operators

How will my nights be added to my membership?

Your nights will automatically be calculated* within 7 days after check-out if you are a registered member. This applies if you were the guest who booked your stay, or have been named on a group booking of 19 guests or less.

Group holidays will need to be claimed using our form here.

*Excluding holidays taken with coach operators.

I have left my card at home; can I still claim my discount?

Unfortunately no, as the card needs to be swiped on the till in order for the discount to process on the payment. Therefore, we cannot offer hotel spends without your named membership card. Your membership card will need to be set up as a charge card at the hotel for you to use it.

My card isn’t working properly, how can I claim my discount?

If your card is looking a little run down or doesn’t seem to swipe properly when you're at the hotel site, please continue to take the card with you on your breaks as the hotel can manually apply this discount for you.

Where can I find my membership number?

Membership number on Club Warner card

Your membership number is the last 7 digits on your card.

Do you use paper registration forms?

Unfortunately we do not use any paper registration forms for Club Warner as the overall process is much longer for you to receive a membership.

You can either register online, register at a hotel site or give our contact centre a call and they can register you over the phone.

I have booked a break as part of a group; am I eligible to sign up and claim my nights?

If you are a Club Warner member on a group booking of 20 or more and your name was provided at the time of booking, once you have signed up, you can claim your nights by filling out this form using your booking reference number. The nights must be claimed within 28 days from check out.

What purchases can I use my discount on?

Hotel spend discount is available on all spa, beauty, coffee shop, bar and gift shop purchases but excludes purchases of tobacco, newspapers, stamps and external excursions or activities run and organised by external companies. The discount does not apply to the cost of a break, gift vouchers or on items already discounted (e.g. happy hour). For a full list of exclusions, please see our terms and conditions.

What happened to the Concierge Club?

The Concierge Club and all its benefits ended on the 25 of September 2018. If you would like to become a member of Club Warner and receive benefits for your stays at Warner, please register here.

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