If you are an existing Concierge Club member, you will have been sent a letter in the post to inform you of the changes to the club and to announce our all-new loyalty scheme, Club Warner. If you have stayed with us in the last 18 months, your letter will have contained a personal invite code. In order to make sure you go into the correct Club Warner tier upon registration, please register with the link below and enter your code.
If you haven’t been sent a personal invite code, please register here.
Our all-new loyalty Club
The more time you spend with us, the greater the rewards, from the bar to the spa
Welcome to Club Warner
We're delighted to tell you all about Club Warner, our all-new loyalty club which lets you enjoy a whole host of exclusive offers and fantastic perks.
Our guests are at the heart of everything we do, and we wanted to give you something back. So with Club Warner you start to receive benefits after your first break of only two nights, and your stays just get more and more rewarding. It’s our way of saying thank you for your loyalty.
My card has not arrived yet, what should I do?
Due to increased volumes of Club Warner registrations, some cards are taking up to 28 days (due to unprecedented levels of interest). We are aiming to get to you as fast as we can.
If there is a problem with your registration, it has been flagged and we are working to resolve the issue. We are working through problems with registrations manually so this could mean your cards delivery is delayed.
Please bear with us, your registration is likely to be in progress, please leave it 28 days after registering before calling. Due to high call volumes at the moment, you will have a long wait and we may not be able to get to your call.
Thank you for your patience.
Are you a Concierge Club member?
Sign up for Club Warner
Signing up for Club Warner is quick and easy. All you need to do is complete this form using your details and make sure that you use your registered name on all your future bookings and we'll take care of the rest.
Frequently asked questions
Have some questions? We've put together a list of frequently asked questions (FAQs) to help answer any queries you might have.
If you can't find the answer you're looking for, please see a more comprehensive list here.
If you can't find the answer you're looking for, please see a more comprehensive list here.
How long will it take to receive my Club Warner card?
After you have registered online, you will then need to stay with us for two or more nights, we will automatically send you your membership card in the post, which can take up to 28 days (due to unprecedented levels of interest). We are aiming to get to you as fast as we can.
I have booked a holiday in the future; will my stay count towards the new club?
As long as you have registered for Club Warner, and if you are in a group of 19 or less, your nights will be automatically calculated once you have completed your stay. Register today
*Excluding holidays taken with Coach Operators
How will my nights be added to my membership?
Your nights will automatically be calculated within 7 days after check out if you are a registered member. This applies if you were the guest who booked your stay, or you have been named on a group booking of 19 and under.
I have left my card at home; can I still claim my discount?
No, I am afraid the card needs to be swiped on the till in order for the discount to process on the payment. Therefore, we cannot offer hotel spends without your named membership card. Your membership card will need to be set up as a charge card at the hotel for you to use it.
Where can I find my membership number?
Your membership number is the last 7 digits on your card.
What is the return address for the paper registration form?
If you are an existing Concierge Club member and you have stayed 2 or more nights in the last 18 months you will have been sent a paper registration form in the post with your letter.
Please send this form back in the post using the FREEPOST envelope supplied with your letter. This will be sent to an approved external company who will process your data securely.
Please note, paper registration forms will take between 4-6 weeks for us to process and for you to receive your card. If you do choose to complete the form this must be legible otherwise this will delay the process further and if we cannot read the information this may mean we cannot process your registration to Club Warner.
I have booked a break as part of a group; am I eligible to sign up and claim my nights?
You can claim any completed stays from the 1 August 2018. If you were a Club Warner member on a group booking of 20 or more and your name was provided at the time of booking, once you have signed up, you can claim your nights by filling out this form and using your booking reference number. The nights must be claimed within 28 days from check out.
What purchases can I use my discount on?
Hotel spend discount is available on all spa, beauty, coffee shop, bar and gift shop purchases but excludes purchases of tobacco, newspapers, stamps and external excursions or activities run and organised by external companies. The discount does not apply to the cost of a break, gift vouchers or on items already discounted (e.g. happy hour). For a full list of exclusions, please see our terms and conditions.
Can I transfer my Concierge Club membership?
The Concierge Club has now ended. As a loyal guest to Warner Leisure Hotels, we have looked at your last 18 month booking history and would like to invite you to join Club Warner in the relevant tier based on the number of nights you have stayed in the last 18 months.
If you have been sent a letter with a personal invite code, please register here.
If you have not been sent a personal invite code, please register here.
When will the Concierge Club benefits end?
All Concierge Club booking discounts (£10 off per person, free Warner Holiday protection plan, free room allocation and reduced deposit) are finishing at midnight on Tuesday 25 September 2018. Concierge retail discount onsite is finishing 2 January 2019. Until then you can use either your Club Warner or Concierge retail discounts, however these discounts cannot be combined.
More frequently asked questions
Still have some questions? If you can't find the answer you're looking for, please take a look at our full list of frequently asked questions.