We do absolutely everything we can to make life as easy as possible for all our guests – and if there’s anything else you need, feel free to ask for help from a member of our friendly team.
Parking and entering our hotel
We’ve positioned three accessible parking spaces very close to our main entrance. If they’re all in use, we can park your car for you. Wheelchair users can enter our disabled access hotel through our main entrance; our forecourt and all ground floor public areas are all on one easy level.
Checking in made easy
If you prefer, we’re just as happy to come around the other side of the Reception desk or register you inside your guest room. For guests using hearing aids we have induction loops at our main reception desk.
Bedrooms in our disabled access hotel
We have four very spacious accessible bedrooms for guests who might require this, two of which are riverside rooms offering uninterupted views of the river. We do not have any ground floor bedrooms but all guest rooms are accessible via the lift. These rooms offer you:
- Wider doorways – easy access for wheelchairs
- A large bathroom with suitable taps, sanitary ware and grab handles
- Call assistance alarm system from your bathroom and bedroom
- Wardrobes and drawer units with appropriate access for guests who are mobility impaired
- Text displays and hotel information displayed on a television screen
- Visual fire alarm warning for guests with a hearing impediment
- Readers, guiders, and menus and other documents in large clear print, for guests with a visual impairment.
- Fully controllable lighting and air conditioning
Easy access to everything
Our main reception, The Live Lounge entertainment venue, The Riverside Lounge, and both Market Kitchen and Brasserie32 restaurant are easily accessible to everyone and are all on one level. There’s ramped access to the terraces and riverside areas.
Accessible toilet facilities
You’ll find two unisex accessible toilets on the ground floor. One is just beside reception and The Riverside Lounge; the other is in The Live Lounge bar and entertainment area.
Access to the spa and fitness centre
Both the spa and fitness centre are spacious and all on one level with wide doorways. Please note that there is no pool hoist for the swimming pool. We currently don’t have any equipment or toilet or shower facilities specifically designed for wheelchair users. The nearest toilet with disabled access is near reception.