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My Warner Stay

My Warner Stay

Plan your break to perfection

We’re passionate about ensuring your journey with us is smooth, so we're excited to greenlight a brand-new online portal. Ultimately, My Warner Stay will give you ownership of what you want to do, when you want to do it. It’ll be your online portal, yours to personalise according to individual tastes.

Team making sure everything is perfect for you

Talking of tastes, for the first phase of the rollout, we’re focusing on the dining experience – always a highlight. For the time being, there’ll be plated à la carte service with a globetrotting menu instead of help-yourself buffets. Restaurants will also be open for longer.

Friendly team at Warner Leisure Hotels

Via the online portal, we’ll invite you to book breakfast and evening dining times ahead of your stay to manage the space and flow of guests so everyone can feel at ease. There’s no need to call. We’ll be in contact with more details, but rest assured it can all be done with the click of a button.

Dining reservations can be made up to 48 hours before travelling. If not, we'll allocate times on arrival.

Going forward

As the online portal develops, we’ll start to add more holiday must-haves like activities, trips out and treats like afternoon tea – all in one place, all bookable in advance. Stay right up to date with this by signing up to our email newsletters.

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Frequently asked questions

What is My Warner Stay?

This is a brand-new online portal, bespoke to Warner. Ultimately, it will give guests the opportunity to book any number of activities and experiences in advance of a break. For the launch, it’s set up exclusively for breakfast and evening dining reservations.

Why do I have to book my dining times?

We’re asking everyone to book dining times ahead of a stay so we can expertly plan and manage the flow of guests for a relaxed dining experience.

Do I have to book for every day?

Guests may have different plans for the duration of their break. The My Warner Stay portal requires guests to book times for breakfast and evening meal for each day of the stay. Choose the times that suit your plans.

When and how do I book my dining times?

For those with an existing booking we’ll be in touch before your arrival to let you know when booking becomes available. Guests making a new booking will receive an invitation to book their dining times minutes after the holiday booking is confirmed. We recommend that all guests give an email address at the time of booking in order to receive the most up-to-date notifications and alerts about their break.

Can I book a table for more than two people?

If your booking includes two rooms and your party wishes to dine together as a group, the lead guest can select to book a table in the restaurant for up to four people. Our on-site team are able recognise all the people that are part of your social bubble so you’ll be able to be seated with each other.

Guests travelling in larger parties than four will be seated at different tables. Our team will of course do their best to ensure friends and family are as close together as possible.

I have multiple rooms booked do I have to book for my whole party?

Friends or family holidaying together have the choice to book the same breakfast and dinner times. We ask that the lead booker makes dining reservations for their whole party, or passing the booking details onto their group so these can be booked individually.

What if I change my break details, will I have to also rebook my breakfast and dinner times?

If you amend any of your break details, such location, dates, number of nights or number of people in your party new dining reservations should be made for each day of your stay. Use your surname and booking ID as usual to log into My Warner Stay to book breakfast and dinner times.

Can I dine with guests from other rooms?

To comply with current restrictions and social distancing measures, restaurant tables are set for up to four guests. This allows anyone in a support bubble or two households to dine together, up to a maximum of four people.

Guests travelling in larger parties will be seated at different tables. Our team will of course do their best to ensure friends and family are as close together as possible.

Outdoors, guests are welcome to sit in groups of up to six from different households, or larger numbers if from two households only.

What if I change my mind?

Please speak to the team once at the hotel about essential changes you may need to make.

How far in advance do I have to book?

Dining needs to be booked at least 48 hours before a stay. Otherwise, we’ll allocate times on arrival.

Can I use My Warner Stay and book my dining times on my mobile or tablet?

My Warner Stay is accessible and fully functional using a mobile or tablet device as well as desktop or laptop.

What else will be launched on My Warner Stay in the future?

Pre-booking times for breakfast and dinner is just the first stage of this online portal. Going forward, it’ll be developed further with the addition of activities, trips out, spa treatments, afternoon tea, room accounts (and more). They’ll all be available to book or manage in advance to enable guests to truly personalise their holiday experience with the click of a button.

Terms and conditions: All time slots are subject to availability. Reservations can be made up to 48 hours before arrival. Guests not booked in advance will be allocated dining times at the hotel. Once confirmed, bookings cannot be changed. The Contact Centre and hotel teams are unable to make amends by phone on behalf of guests. Please speak to the team once at the hotel about essential changes you may need to make. Web chat is available for all queries. Warner cannot guarantee any special requests.