Around 7 days prior to your stay, you will receive an email or letter detailing everything you need to know. You will be asked to book your breakfast and evening dining times via our new online portal, My Warner Stay.

All guests can arrive from 3pm onwards. You’ll be greeted on the driveway and checked in from the safety of your car. One of our team will give you a room key, confirmation of your dining times, entertainment guide and any other relevant messages all together. We’ll then direct you to the best car park for your room.

There is no need to visit reception when you first arrive – your room account will be setup for you – so either head straight to your room or enjoy a drink in the coffee shop.

We no longer accept cash so please bring a credit or debit card to settle your room account. We will set up a room account for you so you can begin making purchases the minute you arrive. You can visit reception any time during your stay to pre-authorise your card to ensure a speedy check-out on departure day.

We ask that all guests are out of their rooms by 10am and on your way home by midday. This is to ensure our team has enough time to deep clean and sanitise before new guests arrive from 3pm. Room account bills will be provided and if you have pre-authorised your card for speedy check-out, we will automatically charge the bill to your card.

At this time, we ask that you carry your own luggage to your room. If you’re unable to manage, one of our team will be happy to assist.

We totally understand if you prefer the Housekeeping team not to service your room each day. If this is the case, simply place a Do Not Service card outside your door.

Some like archery and rifle shooting will need to be booked but many others like boules and pitch ’n’ putt will be come and go as you please. Our teams will host quizzes and gameshows.

All equipment will be sanitised before use and participants asked to wash or sanitise their hands before each session. Equipment will not be shared and will be thoroughly cleaned between sessions.

You'll find everything you need on My Warner Stay to totally personalise your break. From booking dining times to adding experiences and packages. New for 2022, you can now view, amend and change your bookings by simply logging back in at any time. Planning your time away has never been so easy. Just input your holiday reference number and surname to login to your account. Go to My Warner Stay. Please do not call us in advance as we’ll be unable to make reservations on your behalf. If you don’t book, our team at the hotel will allocate dining times for you.

Each time you arrive at the restaurant we’ll allocate you an available table so you may not always be seated at the same table each day. We are unable to reserve specific tables for guests.

The evening show will usually start at 9:30pm.

Our dancefloors are open in the daytime and in the evenings after dinner. So you'll be needing those party shoes!

Guests will be able to pick up everyday essentials from the hotel reception and from time to time there will be pop-up shops for those holiday treats. These will be advertised around the hotel.

We welcome guests who are Blue Badge holders to bring their mobility scooter or wheelchair to use during their stay. Please speak to a member of the team in the show venue and they’ll locate a suitable space for you. All our venues remain accessible. For information on our Blue Badge policy, please click here.