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Welcome to your sanctuary

Committed to keeping you safe. Dedicated to giving you a great time.

Trust us, creating great British holidays is in our bones. No matter what the world throws at us (an awful lot in 2020), nothing will dampen our passion for giving you the most relaxing and entertaining time away, but also the most secure with enhanced health and safety at the heart of everything we do.

Proud to offer fun and relaxed short breaks away with enhanced health and safety

We’re a trusted British hotel group with almost 90 years’ experience putting the wellbeing of guests and team first without ever losing the essence of what makes a great holiday. There’s still everything you could want for some precious time away, but with the promise that you’ll be in safer hands than ever before.

All under one roof

All under one roof

No car keys, no taxis, but plenty to do and plenty of ways to do next to nothing at all. This is the beauty of hotels that offer so much more than just a room for the night. Bars and restaurants for drinks and gourmet dining. Pools bubbling nicely. Theatres for showtime. Activities from archery and croquet outdoors to movies and wine tastings inside. It’s all right here. Without the need to ever leave the grounds.

Tailored exclusively to grown-up tastes

A few days away without the kids is bliss at a hotel with drinks, menus and shows crafted just for adults. Half-board breaks major on great dining experiences with prebookable times and plated à la carte service to the table. There’s no need to lift a finger. Two showtimes to allow for social distancing are always live with music, song and comedy gold. All in all a great night out, without even going out.

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The big spaces that make us different

Few British hotel groups lay claim to lakes, woods, orchards, sea views and mature parklands that roll on mile after mile. All incredibly private, they’re pure joy to stroll, often without a soul in sight. On the doorstep too is so much natural beauty. Such generously sized hotels with reduced capacity are just as hard to find. All about the grand gesture with roomy public areas, they make it easy for bubbles to socially distance.

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And the little things that make a big difference

And the little things that make a big difference

There’s no detail overlooked. The best days start in rooms with everything you need but didn’t know you wanted like Temple Spa goodies and fresh milk in the fridge. And they’re spotless, with an amazing team of housekeepers never compromising on hygiene and dedicated time to deep cleaning. Cashless and as ‘touchless’ as possible too, but always with service from the heart, and no losing any of those friendly hellos for which Warner is so famous.

A great holiday, just done differently.

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Frequently asked questions

We appreciate things will look at little different, and we thank you in advance for your cooperation and understanding as our team strive to provide you with a safe and enjoyable holiday. This is how we intend to operate Warner for the foreseeable future. We’ll communicate any further changes here…

Do you already have a booking?

If you have questions or concerns about a booking you've already made, you'll find the help you need here.

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Will guests need to wear a face covering at Warner?

Face coverings are mandatory in all indoor settings. To ensure we comply, all guests will be required to wear face coverings inside public areas around the hotels (reception, corridors, staircases), during beauty treatments, and prior to being seated at restaurants, bars and coffee shops.

From 24 September 2020, all Warner team will be required to wear face masks in all public areas of the hotels.

When are face coverings not necessary?

Guests do not need to wear a face covering in their rooms and whilst eating and drinking in restaurants, bars and coffee shops and anywhere outdoors. Guests also do not need to wear a face covering if they have a valid reason not to. This includes (but is not limited to) physical or mental illness or disability, wearing a face covering will cause severe distress, and assisting someone who relies on lip reading.

We recommend that guests print the exemption from face covering badge from the government website as a useful way to demonstrate to others that they are exempt. Learn more about guidance on face coverings

How will the government 10pm curfew affect my evening?

The government has released new guidelines for hotels that state live performances and movies that begin before 10pm can continue past the 10pm curfew. Our bars and restaurants will still have to close at 10pm, but there’ll be no hurry to finish your drinks (last orders at 9:30pm). As a result, there will be no change to dining times booked on My Warner Stay. Public spaces will still be open around our hotels for finishing off drinks and conversations. We do ask that guests are respectful to each other and of the regulations in place.

Can I still travel to Warner if I live in an area with local restrictions?

The Government have introduced local restrictions on areas with higher rates of COVID-19. The restrictions do not necessarily prevent people who live in these areas from going on holiday in the UK, but advise you should only travel with people in your household (or have formed a support bubble with).

We continue to welcome all guests to stay at Warner, as long as they are not showing symptoms of Coronavirus.

For details on local restrictions, please visit the government website

For further guidance on holidays with local restrictions, please visit the government website

Bodelwyddan Castle is temporarily closed as a result of national lockdown restrictions in North Wales. The earliest reopening date will be Friday 13 November, but will be reviewed based on Welsh Government guidance. Find out more

How will check-in work?

Around 7 days prior to your stay, you will receive an email or letter detailing everything you need to know. You will be asked to book your breakfast and evening dining times via our new online portal, My Warner Stay.

All guests can arrive from 3pm onwards. You’ll be greeted on the driveway and checked in from the safety of your car. One of our team will give you a room key, confirmation of your dining times, entertainment guide and any other relevant messages all together. We’ll then direct you to the best car park for your room.

There is no need to visit reception when you first arrive – your room account will be setup for you – so either head straight to your room or enjoy a drink in the coffee shop.

How do I pay for things during my stay?

To keep guests and team safe, we’ll no longer be accepting cash so please bring your credit or debit card to settle your room account. We will setup a room account for you, so you can begin making purchases the minute you arrive. You can visit reception anytime during your stay to pre-authorise your card to ensure a speedy check-out on departure day.

What time do I have to be out of my room on departure day?

We ask that all guests are out of their rooms by 10am and on your way home by midday. This is to ensure our team has enough time to deep clean and sanitise before new guests arrive from 3pm. Room account bills will be provided and if you have pre-authorised your card for speedy check-out, we will automatically charge the bill to your card.

Can the porters still take my bags?

At this time, we ask that you carry your own luggage to your room. If you’re unable to manage, one of our team will be happy to assist.

How safe will my room be? What additional housekeeping measures will be in place?

We pride ourselves on excellent housekeeping standards. In addition to our already vigorous cleaning schedule we’ll be supplementing room cleaning with an anti-viral spray on all touchpoints daily. We’ll also be removing any non-essential items from rooms (throw pillows, bed runners, all unnecessary paperwork etc). We’ll also make sure that you have a fully stocked tea tray each day with product that has not come into contact with any other guest. For further information on cleaning protocols, please click here.

I’d prefer not to have my room cleaned each day, what should I do?

We totally understand if you prefer the Housekeeping team not to service your room each day. If this is the case, simply place a Do Not Service card outside your door.

What times will the restaurants be open?

To ensure we comply with social distancing advice our restaurants will be open for longer periods with breakfast and dinner times booked via our new online portal, My Warner Stay. Dining times will be staggered into 15-minute intervals to reduce the number of guests arriving at the same time, avoiding unnecessary queues, and ensure we offer the best possible relaxed experience.

How do I book my breakfast and dinner slots?

Prior to your stay, you will receive an email or letter detailing everything you need to know. You will be asked to book your breakfast and dinner times via our new online portal, My Warner Stay. Following the government guidance from 24 September, there will be no change to dining times booked on My Warner Stay. Please do not call us in advance as we’ll be unable to make reservations on your behalf. If you don’t book, our team at the hotel will allocate dining times for you.

Will I be sat in the same place each day?

Each time you arrive at the restaurant we’ll allocate you an available table so you may not always be seated at the same table each day. We are unable to reserve specific tables for guests.

Can I dine with other guests?

We’re continuing to comply with changes to government restrictions on dining, so tables can be set for up to six guests maximum in all dining rooms, coffee shops and bars as well as outside areas.

What are the times of the ‘early’ and ‘later’ shows?

To achieve social distancing, we’re reducing numbers in the indoor cabaret rooms and where needed will be putting on two nightly performances, an early and later one. We’ll automatically reserve your show time to follow dinner.

Show times are 7:30pm-9pm and then 9pm-10:30pm. The government has released new guidelines for hotels that state live performances and movies that begin before 10pm can continue past the 10pm curfew.

These are subject to minor variances, to be advised at your hotel.

Sadly, we’ll not be able to offer live entertainment at Bodelwyddan Castle until the Welsh Government deems it safe to do so. However, there are exclusive recorded performances from Collabro, Kerry Ellis and Darren Day, plus cinema, sport, quizzes and gameshows.

Can I stay for both shows?

To achieve social distancing, we’re reducing numbers in the indoor cabaret rooms. If we’re unable to safely accommodate all guests for one performance, the headliners will perform the same show twice. Guests will be booked in for just one of the two evening performances.

What happens in the hotels with a cabaret Restaurant where the entertainment and dining is in the same place?

At our four hotels with cabaret restaurants, Alvaston Hall, Studley Castle, Corton Coastal Village and Lakeside Coastal Village, these will have a single performance. All shows will begin before the government 10pm curfew. These hotels will continue to host one sitting for breakfast and dinner and one show every night.

There’ll be fewer guests than normal in the hotels, which will allow us to space out seating and put social distancing measures in place. Guests will still be asked to book their breakfast and dinner times in advance. We’ll be in contact before your break with instructions on how to do this.

Will the hotel shops be open?

Due to the small size, gift shops will be closed to reduce the number of personal contact points. However, guests will still be able to pick up everyday essentials from Reception and we’ll look to operate some pop-up shops for those holiday treats. These will be advertised around the hotels.

I use a scooter or wheelchair so will need an accessible seat in the Late Lounge, will this be available to me?

We welcome guests who are Blue Badge holders to bring their mobility scooter or wheelchair to use during their stay. Please speak to a member of the team in the show venue and they’ll locate a suitable space for you. All our venues remain accessible. For information on our Blue Badge policy, please click here.

Will there be bingo, gaming machines and vending?

To avoid unnecessary contact, we’ll no longer be accepting cash at our properties and all purchases will be billed to your room account. Because of this, it won’t be possible to offer prize bingo, gaming machines and vending. We’re looking at how best we can introduce them in a cashless and safe way and will publish details here when finalised. Quizzes and gameshows hosted by our entertainment teams will certainly go ahead, though, as part of a full line-up of entertainment.

COVID-19 and your personal data

Following the outbreak of COVID-19 we are implementing a number of measures to safeguard our Guests against the health threat that is being posed. Whilst we endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances, you may come across some new processes that we have implemented following government guidance.

In most cases our processing of your personal data will not be above and beyond what we would originally collect from you. However, we may collect and process new types of information about you or collect data in a new way to manage our arrivals process, ensure social distancing, and support contact tracing. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.

To ensure that we are transparent with you, you can find out more on our dedicated Covid Privacy Policy together with our main privacy policy here also. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to COVID-19. Alternatively please don’t hesitate to ask a member of our team or get in touch with our DPO by emailing Privacy@warnerleisure.co.uk.