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Keeping you safe from the moment you arrive
On arrival day, our hotel grounds, rooms and facilities will be ready from 3pm to allow extra time to deep clean and sanitise. You’ll be greeted on the driveway, checked in from your car, and given a room key, confirmation of dining times, entertainment guide and relevant messages. We’ll then direct you to the best car park for your room. There’s no need to visit reception – your room account will be set up.
We ask that you wear a face covering in all public areas inside (reception, corridors, staircases) and when having a beauty treatment to be sure we adhere to mandatory Government direction. They’re not required in outdoor spaces, bedrooms, restaurants, bars, coffee shops and all other venues when consuming food or drink. We take the wellbeing of our team members seriously so they’ll have PPE if they choose to do so.
Huge estates that invite you to escape
Our 14 hotels and villages enjoy tucked-away spots in beautiful parts of England and North Wales. They have open countryside or mile after mile of heritage coastline on their doorsteps and are all framed by grounds and gardens, many of them Britain in Bloom award winners. Between all Warner hotels, in fact, we’re the custodian of a massive 800 acres of open space – the equivalent of 73 Wembley Stadiums. With lakes, woodland trails, parkland and orchards, they’re perfect for relaxing or getting active.
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Spacious hotels with the social distancing you need
The manors and mansions in our collection are grand old dames with generously sized public areas. With so much space, there’ll still be legendary breakfasts, three-course evening dining and live music. We’ve restyled dining areas and all our show venues, lounges and bars to maintain social distancing.
Now that we're open, we are limiting capacity to around 50% of our normal guest numbers and will increase gradually to ensure we operate safely with social distancing.
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Flexible dining with table service
We’re proud of the quality and breadth of our great tasting dishes to begin and end each day. Dining times will be available to book via My Warner Stay for breakfast and dinner to manage the space and flow of guests so everyone can dine in comfort and feel at ease. Restaurants are open for longer. There’s plated à la carte service with a globetrotting menu instead of help-yourself buffets for now. You won’t have to lift a finger.For daytime bites and drinks, the coffee shops offer a tempting menu from 12pm-5pm with the main restaurants providing additional seating for lunch if necessary. Again, it’ll be service to the table. With no day visitors, our lounges and bars are exclusively for hotel guests.
Plan your break to perfection
We’re passionate about ensuring your journey with us is smooth. Our brand-new online portal. My Warner Stay helps you plan what you want to do, when you want to do it, starting with booking your breakfast and evening dining times ahead of your stay.
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Exemplary standards of cleanliness
Our amazing housekeeping teams continue to work tirelessly to keep every property spotless and we’ve invested in extra training for them. In addition to their already vigorous schedule, they’ll be regularly servicing public areas and using an anti-viral spray on all high touchpoints. There’ll also be an increased number of hand sanitisers available for guests.On arrival day, all our hotel grounds, rooms and facilities will be ready from 3pm to allow extra time to thoroughly deep clean and sanitise between changeover days. All our hotels have a five-star food hygiene rating from The Food Standards Agency. For further information on cleaning protocols, please click here.
Service with a can-do attitude
We’ll never take away that famously friendly Warner hello and our teams continue to meet your every need – just with a more ‘touchless’ approach. In fact, with fewer guests and table service we think you’ll find excellent levels of service. To keep guests and team safe, we’re no longer accepting cash so will set up a room account for all purchases. Please bring your credit or debit card to settle your room account.
Helping you to unwind
Warner is renowned for its choice of things to do, and we offer activities when we can do so safely and using outside space as often as possible.Some like archery and rifle shooting will need to be booked but many (boules and pitch ’n’ putt) will be come and go as you please. Our private cinemas are open for smaller audiences. Our teams host quizzes and gameshows.
Our pools, gyms and spas are available in all our hotels, ensuring we comply with the new Government health and safety protocols. These facilities are exclusive to hotel guests for the time being.
For a while there’ll be no organised excursions or day trips, but just think of all our wonderful grounds to stroll and those big skies and vast views to soak up. We’re happy to make suggestions of the best places to visit nearby.
Peace of mind
You can book with the confidence that you’ll be covered by our free Coronavirus Guarantee for all existing and new bookings for 2020 and 2021.Frequently asked questions
We appreciate things will look at little different, and we thank you in advance for your cooperation and understanding as our team strive to provide you with a safe and enjoyable holiday. This is how we intend to operate Warner for the foreseeable future. We’ll communicate any further changes here…
Do you already have a booking?
If you have questions or concerns about a booking you've already made, you'll find the help you need here.Will guests need to wear a face covering at Warner?
The latest Government directive states that face coverings are mandatory in all indoor settings from 8 August 2020. To ensure we comply, all guests will be required to wear face coverings inside public areas around the hotels (reception, corridors, staircases) and for nail and hair treatments and massages. They’re not necessary in bars and coffee shops, restaurants, bedrooms and anywhere outdoors.
There is no legal requirement for face coverings for our team members at work. However, for extra safety, they have been given the choice to wear Government-advised PPE in public areas, for check-in, and when serving food and drinks and carrying out beauty treatments.
When are face coverings not necessary?
Aside from restaurants, bedrooms, bars and coffee shops while eating and drinking and anywhere outdoors, guests do not need to wear a face covering if they have a valid reason not to. This includes (but is not limited to) physical or mental illness or disability, wearing a face covering will cause severe distress, and assisting someone who relies on lip reading.
We recommend that guests print the exemption from face covering badge from the government website as a useful way to demonstrate to others that they are exempt. Learn more about guidance on face coverings
Can I still travel to Warner if I live in an area with local restrictions?
The Government have introduced local restrictions on areas with higher rates of COVID-19. The restrictions do not prevent people who live in these areas from going on holiday in the UK, but advise you should only travel with people in your household (or have formed a support bubble with).
We continue to welcome all guests to stay at Warner, as long as they are not showing symptoms of Coronavirus.
For details on local restrictions, please visit the government website
We continue to welcome all guests to stay at Warner, as long as they are not showing symptoms of Coronavirus.
For details on local restrictions, please visit the government website
For further guidance on holidays with local restrictions, please visit the government website
How will check-in work?
Around 7 days prior to your stay, you will receive an email or letter detailing everything you need to know. You will be asked to book your breakfast and evening dining times via our new online portal, My Warner Stay.
All guests can arrive from 3pm onwards. You’ll be greeted on the driveway and checked in from the safety of your car. One of our team will give you a room key, confirmation of your dining times, entertainment guide and any other relevant messages all together. We’ll then direct you to the best car park for your room.
There is no need to visit reception when you first arrive – your room account will be setup for you – so either head straight to your room or enjoy a drink in the coffee shop.
All guests can arrive from 3pm onwards. You’ll be greeted on the driveway and checked in from the safety of your car. One of our team will give you a room key, confirmation of your dining times, entertainment guide and any other relevant messages all together. We’ll then direct you to the best car park for your room.
There is no need to visit reception when you first arrive – your room account will be setup for you – so either head straight to your room or enjoy a drink in the coffee shop.
How do I pay for things during my stay?
To keep guests and team safe, we’ll no longer be accepting cash so please bring your credit or debit card to settle your room account. We will setup a room account for you, so you can begin making purchases the minute you arrive. You can visit reception anytime during your stay to pre-authorise your card to ensure a speedy check-out on departure day.
What time do I have to be out of my room on departure day?
We ask that all guests are out of their rooms by 10am and on your way home by midday. This is to ensure our team has enough time to deep clean and sanitise before new guests arrive from 3pm. Room account bills will be provided and if you have pre-authorised your card for speedy check-out, we will automatically charge the bill to your card.
Can the porters still take my bags?
At this time, we ask that you carry your own luggage to your room. If you’re unable to manage, one of our team will be happy to assist.
How safe will my room be? What additional housekeeping measures will be in place?
We pride ourselves on excellent housekeeping standards. In addition to our already vigorous cleaning schedule we’ll be supplementing room cleaning with an anti-viral spray on all touchpoints daily. We’ll also be removing any non-essential items from rooms (throw pillows, bed runners, all unnecessary paperwork etc). We’ll also make sure that you have a fully stocked tea tray each day with product that has not come into contact with any other guest. For further information on cleaning protocols, please click here.
I’d prefer not to have my room cleaned each day, what should I do?
We totally understand if you prefer the Housekeeping team not to service your room each day. If this is the case, simply place a Do Not Service card outside your door.
What times will the restaurants be open?
To ensure we comply with social distancing advice our restaurants will be open for longer periods with breakfast and dinner times booked via our new online portal, My Warner Stay. Dining times will be staggered into 15-minute intervals to reduce the number of guests arriving at the same time, avoiding unnecessary queues, and ensure we offer the best possible relaxed experience.
How do I book my breakfast and dinner slots?
Around 7 days prior to your stay, you will receive an email or letter detailing everything you need to know. You will be asked to book your breakfast and dinner times via our new online portal, My Warner Stay. Please do not call us in advance as we’ll be unable to make reservations on your behalf. If you don’t book, our team at the hotel will allocate dining times for you.
Will I be sat in the same place each day?
Each time you arrive at the restaurant we’ll allocate you an available table so you may not always be seated at the same table each day. We are unable to reserve specific tables for guests.
Can I dine with other guests?
We’re continuing to comply with changes to government restrictions on dining, so tables can be set for up to six guests maximum in all dining rooms, coffee shops and bars as well as outside areas.
What are the times of the ‘early’ and ‘later’ shows?
To achieve social distancing, we’re reducing numbers in the indoor cabaret rooms and where needed will be putting on two nightly performances, an early and later one. We’ll automatically reserve your show time to follow dinner.
If you booked a dining time between 6pm and 6:45pm, the cabaret room doors will open at 7:45pm and the show will commence at 8pm.
If you booked a dining time between 7:30pm and 8:15pm, the cabaret room doors will open at 9:15pm and the show will commence at 9:30pm.
These are subject to minor variances, to be advised at your hotel.
Sadly, we’ll not be able to offer live entertainment at Bodelwyddan Castle until the Welsh Government deems it safe to do so. However, there are exclusive recorded performances from Collabro, Kerry Ellis and Darren Day, plus cinema, sport, quizzes and gameshows inside.
If you booked a dining time between 6pm and 6:45pm, the cabaret room doors will open at 7:45pm and the show will commence at 8pm.
If you booked a dining time between 7:30pm and 8:15pm, the cabaret room doors will open at 9:15pm and the show will commence at 9:30pm.
These are subject to minor variances, to be advised at your hotel.
Sadly, we’ll not be able to offer live entertainment at Bodelwyddan Castle until the Welsh Government deems it safe to do so. However, there are exclusive recorded performances from Collabro, Kerry Ellis and Darren Day, plus cinema, sport, quizzes and gameshows inside.
Can I stay for both shows?
To achieve social distancing, we’re reducing numbers in the indoor cabaret rooms. If we’re unable to safely accommodate all guests for one performance, the headliners will perform the same show twice. Guests will be booked in for just one of the two evening performances.
What happens in the hotels with a Cabaret Restaurant where the entertainment and dining is in the same place?
At our four hotels with cabaret restaurants, Alvaston Hall, Studley Castle, Corton Coastal Village and Lakeside Coastal Village, these will have a single performance. Dining times are 6pm to 8:15pm and the show will commence at 9:30pm. These hotels will continue to host one sitting for breakfast and dinner and one show every night. There’ll be fewer guests than normal in the hotels, which will allow us to space out seating and put social distancing measures in place. Guests will still be asked to book their breakfast and dinner times in advance. We’ll be in contact around 7 days before your break with instructions on how to do this.
Will the hotel shops be open?
Due to the small size, gift shops will be closed to reduce the number of personal contact points. However, guests will still be able to pick up everyday essentials from Reception and we’ll look to operate some pop-up shops for those holiday treats. These will be advertised around the hotels.
I use a scooter or wheelchair so will need an accessible seat in the Late Lounge, will this be available to me?
We welcome guests who are Blue Badge holders to bring their mobility scooter or wheelchair to use during their stay. Please speak to a member of the team in the show venue and they’ll locate a suitable space for you. All our venues remain accessible. For information on our Blue Badge policy, please click here.
Will there be bingo, gaming machines and vending?
To avoid unnecessary contact, we’ll no longer be accepting cash at our properties and all purchases will be billed to your room account. Because of this, it won’t be possible to offer prize bingo, gaming machines and vending. We’re looking at how best we can introduce them in a cashless and safe way and will publish details here when finalised. Quizzes and gameshows hosted by our entertainment teams will certainly go ahead, though, as part of a full line-up of entertainment.
COVID-19 and your personal data
Following the outbreak of COVID-19 we are implementing a number of measures to safeguard our Guests against the health threat that is being posed. Whilst we endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances, you may come across some new processes that we have implemented following government guidance.
In most cases our processing of your personal data will not be above and beyond what we would originally collect from you. However, we may collect and process new types of information about you or collect data in a new way to manage our arrivals process, ensure social distancing, and support contact tracing. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.
To ensure that we are transparent with you, you can find out more on our dedicated Covid Privacy Policy together with our main privacy policy here also. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to COVID-19. Alternatively please don’t hesitate to ask a member of our team or get in touch with our DPO by emailing Privacy@warnerleisure.co.uk.
In most cases our processing of your personal data will not be above and beyond what we would originally collect from you. However, we may collect and process new types of information about you or collect data in a new way to manage our arrivals process, ensure social distancing, and support contact tracing. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.
To ensure that we are transparent with you, you can find out more on our dedicated Covid Privacy Policy together with our main privacy policy here also. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to COVID-19. Alternatively please don’t hesitate to ask a member of our team or get in touch with our DPO by emailing Privacy@warnerleisure.co.uk.