Welcome to your sanctuary
Committed to keeping you safe. Dedicated to giving you a great time.
All under one roofNo car keys, no taxis. This is the beauty of a rare group of hotels that offers infinitely more than an elegant room for a few nights away. Drinks, eats, cinemas, spas, pools and complimentary activities are all in very exclusive settings, all curated just for adults. How many other sanctuaries also house private theatres that fly the flag for the performing arts and welcome bands, comics, star acts and choreographed shows every single night?
Feeling safe from the first hello
- A fully trained team constantly adapting and adhering to government and industry COVID-19 standards ensures a relaxing stay
- Grounds open and rooms and public areas deep cleaned and sanitised by 3pm
- Driveway check-in and room account set up
- One-way systems and face coverings in public areas inside
Guaranteed peace of mindWarner’s Coronavirus Guarantee is free on every break in 2021 and 2022. It gives the flexibility to cancel and receive a full refund, swap dates or change hotels if anything coronavirus-related upsets travel plans. That means holiday protection against illness, tier restrictions, isolation, hotel closure, or simply if you’re feeling unsure.
Hot on hygiene and top-to-bottom cleaningHousekeeping teams across the estate wear government-recommended PPE and have received extra training and additional tools to enhance their already vigorous cleaning schedules. Extra-special measures include more frequent cleaning in all public areas with a concentrated anti-viral spray on high touchpoints. Hand sanitisers are readily available and more time dedicated to sanitising on guest changeover days.
Flexible dining and easy social distancingA few days away without the kids is bliss at a hotel with drinks, menus and shows crafted just for adults. Half-board breaks major on great dining experiences with prebookable times and plated à la carte service to the table. There’s no need to lift a finger. Two showtimes to allow for social distancing are always live with music, song and comedy gold. All in all a great night out, without even going out.
The big spaces that make us differentWith tucked-away spots in peaceful parts of England and North Wales, few British hotel groups lay claim to lakes, woods, orchards, sea views and mature parklands that roll on mile after mile. All incredibly private, they’re a joy to stroll, often without a soul in sight. Such generously sized hotels are just as hard to find. With fewer guests and roomy public areas, they make it easy for bubbles to socially distance.
And the little things that make a big differenceThere’s no detail overlooked. The best days start in rooms with everything you need but didn’t know you wanted like Temple Spa goodies and fresh milk in the fridge. And they’re spotless, with an amazing team of housekeepers never compromising on hygiene and dedicated time to deep cleaning. Cashless and as ‘touchless’ as possible too, but always with service from the heart, and no losing any of those friendly hellos for which Warner is so famous.
Guest opinionsOur COVID measures and impeccable cleaning regimes are in place so everyone feels safe. But that’s not to say there still isn’t the gourmet dining, shows, activities and warm-hearted team that put the love into a Warner holiday. Don't just take our word for it. Read what recent guests have to say.
We're Good to Go
A great holiday, just done differently.
Frequently asked questionsWe appreciate things look at little different right now as our team strives to provide holidays that feel as safe as they are enjoyable. Changes and new government regulations are detailed below, plus answers to the most common queries.
All Warner hotels are currently closed until 14 March 2021. Please keep checking back on our Hotel Status Checker page to see the latest updates.
What if I've paid for extras/add ons as part of my booking, which has now been cancelled?
We’re sorry if we’ve had to cancel any element of your break due to the current restrictions. We’ll automatically refund the cost of any packages or extras – there’s no need to call us. We’ll keep this under review on a month-by-month basis.
For guests who have paid in full, refunds will go back to your payment card. For guests who have only paid a deposit, we’ll remove the extras from your booking and reduce your outstanding balance.
What do all the COVID alert levels and tiers mean for the hotels?
The UK Government launched new COVID alert levels that apply in England categorised into Medium (tier 1), High (tier 2), Very High (tier 3) and Stay at home (tier 4).
Medium Tier 1
Hotels will open from Friday 4 December with breaks going ahead as planned. Dining tables will be limited to 1 household/bubble indoors and rule of six outdoors. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.
High Tier 2
Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. Live entertainment performances are going ahead in line with Government guidance, and we are permitted to serve alcoholic drinks to be consumed when watching the entertainment. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations.
Very High Tier 3 / Stay at Home Tier 4
Hotel will remain closed and breaks affected will be automatically cancelled. Guests will be informed of their choices by either phone or email. Hotels affected by tier 3 will be reviewed by the Government and local authorities every 2 weeks. Based on this we will reopen closest to the next full break.
To check which tier affects which Warner hotel, please go to our hotel status checker page for the latest information.
What if I'm currently in a tier 3 or 4 region?
Based on Government guidance, if you live in a tier 3 or 4 region you must avoid travel for overnight stays for non-essential purposes. To help keep our team and other guests safe, we kindly ask you do not travel to our hotels and please call us to cancel your booking. Your booking is protected by our free Coronavirus Guarantee, allowing you to transfer, rebook, or receive a full refund. You can check the rules for your area on the Government website.
What's the advice if I'm travelling to the Isle of Wight on a ferry from Portsmouth (Tier 4 area)?
Guests traveling from Tiers 1 and 2 can travel through a Tier 4 area to get to the ferry port. However, if you have any concerns about travelling through Portsmouth we can change your ferry to travel out of Lymington – please contact the Warner team to amend your ferry booking.
Will guests need to wear a face covering at Warner?
Face coverings are mandatory in all indoor settings. To ensure we comply, all guests will be required to wear face coverings inside public areas around the hotels (reception, corridors, staircases), during beauty treatments, and prior to being seated at restaurants, bars and coffee shops.
All Warner team are required to wear face masks in all public areas of the hotels.
When are face coverings not necessary?
Guests do not need to wear a face covering in their rooms and whilst eating and drinking in restaurants, bars and coffee shops and anywhere outdoors. Guests also do not need to wear a face covering if they have a valid reason not to. This includes (but is not limited to) physical or mental illness or disability, wearing a face covering will cause severe distress, and assisting someone who relies on lip reading.
We recommend that guests print the exemption from face covering badge from the government website as a useful way to demonstrate to others that they are exempt. Learn more about guidance on face coverings
Can I still travel to Warner if I live in an area with local restrictions?
We continue to welcome all guests to stay at Warner, as long as they are not showing symptoms of Coronavirus.
For details on local restrictions, please visit the government website
For further guidance on holidays with local restrictions, please visit the government website
Due to Welsh Government restrictions announced on 16 December 2020, Bodelwyddan Castle will remain closed and we hope to be open in early 2021. Find out more
How will check-in work?
All guests can arrive from 3pm onwards. You’ll be greeted on the driveway and checked in from the safety of your car. One of our team will give you a room key, confirmation of your dining times, entertainment guide and any other relevant messages all together. We’ll then direct you to the best car park for your room.
There is no need to visit reception when you first arrive – your room account will be setup for you – so either head straight to your room or enjoy a drink in the coffee shop.
How do I pay for things during my stay?
What time do I have to be out of my room on departure day?
Can the porters still take my bags?
How safe will my room be? What additional housekeeping measures will be in place?
I’d prefer not to have my room cleaned each day, what should I do?
How will you ensure leisure activities are delivered safely?
All equipment will be sanitised before use and participants asked to wash or sanitise their hands before each session. Equipment will not be shared and will be thoroughly cleaned between sessions. Guests will also be asked to follow social distancing rules when waiting and participating in activities. A member of the team will be on hand to offer guidance.
What times will the restaurants be open?
How do I book my breakfast and dinner slots?
Will I be sat in the same place each day?
What are the times of the ‘early’ and ‘later’ shows?
These are subject to minor variances, to be advised at your hotel.
Sadly, we’ll not be able to offer live entertainment at Bodelwyddan Castle until the Welsh Government deems it safe to do so. However, there are exclusive recorded performances from Collabro, Kerry Ellis and Darren Day, plus cinema, sport, quizzes and gameshows.
Can I stay for both shows?
What happens in the hotels with a cabaret restaurant where the entertainment and dining is in the same place?
There’ll be fewer guests than normal in the hotels, which will allow us to space out seating and put social distancing measures in place. Guests will still be asked to book their breakfast and dinner times in advance. We’ll be in contact before your break with instructions on how to do this.
How does my Drinks Inclusive break work?
If you have booked a Drinks Inclusive break please note that it will now operate from 4pm to 10pm which is a change from the published 6pm – midnight.
Will the hotel shops be open?
I use a scooter or wheelchair so will need an accessible seat in the Late Lounge, will this be available to me?
Will there be bingo, gaming machines and vending?
COVID-19 and your personal data
In most cases our processing of your personal data will not be above and beyond what we would originally collect from you. However, we may collect and process new types of information about you or collect data in a new way to manage our arrivals process, ensure social distancing, and support contact tracing. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.