Keeping you safe from the moment you arrive
On arrival day, our hotel grounds, rooms and facilities will be ready from 3pm to allow extra time to deep clean and sanitise. You’ll be greeted on the driveway, checked in from your car, and given a room key, confirmation of dining times, entertainment guide and relevant messages. We’ll then direct you to the best car park for your room. There’s no need to visit reception – your room account will be set up.
We ask that you wear a face covering in all public areas inside (reception, corridors, staircases) and when having a beauty treatment to be sure we adhere to mandatory Government direction. They’re not required in outdoor spaces, bedrooms, restaurants, bars, coffee shops and all other venues when consuming food or drink. We take the wellbeing of our team members seriously so they’ll have PPE if they choose to do so.
Huge estates that invite you to escapeOur 14 hotels and villages enjoy tucked-away spots in beautiful parts of England and North Wales. They have open countryside or mile after mile of heritage coastline on their doorsteps and are all framed by grounds and gardens, many of them Britain in Bloom award winners. Between all Warner hotels, in fact, we’re the custodian of a massive 800 acres of open space – the equivalent of 73 Wembley Stadiums. With lakes, woodland trails, parkland and orchards, they’re perfect for relaxing or getting active.
Spacious hotels with the social distancing you need
The manors and mansions in our collection are grand old dames with generously sized public areas. With so much space, there’ll still be legendary breakfasts, three-course evening dining and live music. We’ve restyled dining areas and all our show venues, lounges and bars to maintain social distancing.
Now that we're open, we are limiting capacity to around 50% of our normal guest numbers and will increase gradually to ensure we operate safely with social distancing.
Flexible dining with table serviceWe’re proud of the quality and breadth of our great tasting dishes to begin and end each day. Dining times will be available to book via My Warner Stay for breakfast and dinner to manage the space and flow of guests so everyone can dine in comfort and feel at ease. Restaurants will also be open for longer. There’ll be plated à la carte service with a globetrotting menu instead of help-yourself buffets for now. You won’t have to lift a finger.
For daytime bites and drinks, the coffee shops will offer a tempting menu from 12pm-5pm with the main restaurants providing additional seating for lunch if necessary. Again, it’ll be service to the table. With no day visitors, our lounges and bars, will be exclusively for hotel guests.
Plan your break to perfectionWe’re passionate about ensuring your journey with us is smooth, so we're excited to launch a brand-new online portal. My Warner Stay will help you plan what you want to do, when you want to do it, starting with booking your breakfast and evening dining times ahead of your stay.
Warner in the ParkThis summer we’re putting on a show like never before with the introduction of open-air stages, cinema beneath the night sky and lots of indoor fun. From party nights and dancing on the lawns to movies and team shows on screen, there’s the promise of something for everyone, indoors and out.
Exemplary standards of cleanlinessOur amazing housekeeping teams continue to work tirelessly to keep every property spotless and we’ve invested in extra training for them. In addition to their already vigorous schedule, they’ll be regularly servicing public areas and using an anti-viral spray on all high touchpoints. There’ll also be an increased number of hand sanitisers available for guests.
On arrival day, all our hotel grounds, rooms and facilities will be ready from 3pm to allow extra time to thoroughly deep clean and sanitise between changeover days. All our hotels have a five-star food hygiene rating from The Food Standards Agency. For further information on cleaning protocols, please click here.
Service with a can-do attitudeWe’ll never take away that famously friendly Warner hello and our teams will continue to meet your every need – just with a more ‘touchless’ approach. In fact, with fewer guests and table service we think you’ll find excellent levels of service. To keep guests and team safe, we’ll no longer be accepting cash so will set up a room account for all purchases. Please bring your credit or debit card to settle your room account.
Helping you to unwindWarner is renowned for its choice of things to do, and we’ll continue to offer activities when we can do so safely and using outside space as often as possible.
Some like archery and rifle shooting will need to be booked but many (boules and pitch ’n’ putt) will be come and go as you please. Our private cinemas will be open for smaller audiences. Our teams will host quizzes and gameshows.
Our pools, gyms and spas are now available in all our hotels, ensuring we comply with the new Government health and safety protocols. These facilities will be exclusive to hotel guests for the time being.
For a while there’ll be no organised excursions or day trips, but just think of all our wonderful grounds to stroll and those big skies and vast views to soak up. We’re happy to make suggestions of the best places to visit nearby.
Peace of mindYou can book with the confidence that you’ll be covered by our free Coronavirus Guarantee for all existing and new bookings for 2020 and 2021.
Frequently asked questionsWe appreciate things will look at little different, and we thank you in advance for your cooperation and understanding as our team strive to provide you with a safe and enjoyable holiday. This is how we intend to operate Warner for the foreseeable future. We’ll communicate any further changes here…
Do you already have a booking?If you have questions or concerns about a booking you've already made, you'll find the help you need here.
Will guests need to wear a face covering at Warner?
The latest Government directive states that face coverings are mandatory in all indoor settings from 8 August 2020. To ensure we comply, all guests will be required to wear face coverings inside public areas around the hotels (reception, corridors, staircases) and for nail and hair treatments and massages. They’re not necessary in bars and coffee shops, restaurants, bedrooms and anywhere outdoors.
There is no legal requirement for face coverings for our team members at work. However, for extra safety, they have been given the choice to wear Government-advised PPE in public areas, for check-in, and when serving food and drinks and carrying out beauty treatments.
When are face coverings not necessary?
Aside from restaurants, bedrooms, bars and coffee shops while eating and drinking and anywhere outdoors, guests do not need to wear a face covering if they have a valid reason not to. This includes (but is not limited to) physical or mental illness or disability, wearing a face covering will cause severe distress, and assisting someone who relies on lip reading.
We recommend that guests print the exemption from face covering badge from the government website as a useful way to demonstrate to others that they are exempt. Learn more about guidance on face coverings
How will check-in work?
All guests can arrive from 3pm onwards. You’ll be greeted on the driveway and checked in from the safety of your car. One of our team will give you a room key, confirmation of your dining times, entertainment guide and any other relevant messages all together. We’ll then direct you to the best car park for your room.
There is no need to visit reception when you first arrive – your room account will be setup for you – so either head straight to your room or enjoy a drink in the coffee shop.
How do I pay for things during my stay?
What time do I have to be out of my room on departure day?
Can the porters still take my bags?
How safe will my room be? What additional housekeeping measures will be in place?
I’d prefer not to have my room cleaned each day, what should I do?
What times will the restaurants be open?
How do I book my breakfast and dinner slots?
Will I be sat in the same place each day?
Can I dine with other guests?
Guests travelling in larger parties will be seated at different tables. Our team will of course do their best to ensure friends and family are as close together as possible.
Outdoors, guests are welcome to sit in groups of up to six from different households, or larger numbers if from two households only.
What are the times of the ‘early’ and ‘later’ shows?
To achieve social distancing, we’re reducing numbers in the indoor cabaret rooms and where needed will be putting on two nightly performances, an early and later one. We’ll automatically reserve your show time to follow dinner.
If you booked a dining time between 6:00pm and 6:45pm, the cabaret room doors will open at 7:45pm and the show will commence at 8:00pm.
If you booked a dining time between 7:30pm and 8:15pm, the cabaret room doors will open at 9:15pm and the show will commence at 9:30pm.
At our 4 hotels with Cabaret Restaurants, Alvaston Hall, Studley Castle, Corton Coastal Village and Lakeside Coastal Village, these will have a single performance. Dining times are 6:00pm to 8:15pm and the show will commence at 9:30pm.
These are subject to minor variances, to be advised at your hotel.
Sadly, we’ll not be able to offer live entertainment at Bodelwyddan Castle until the Welsh Government deems it safe to do so. However, there are exclusive recorded performances from Collabro, Kerry Ellis and Darren Day on an outdoor cinema screen, plus cinema, sport, quizzes and gameshows inside.
Can I stay for both shows?
What happens in the hotels with a Cabaret Restaurant where the entertainment and dining is in the same place?
Will the hotel shops be open?
I use a scooter or wheelchair so will need an accessible seat in the Late Lounge, will this be available to me?
Will there be bingo, gaming machines and vending?
COVID-19 and your personal data
In most cases our processing of your personal data will not be above and beyond what we would originally collect from you. However, we may collect and process new types of information about you or collect data in a new way to manage our arrivals process, ensure social distancing, and support contact tracing. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.