All Warner Hotels in England will re-open on 27 July 2020, but await further guidance from Welsh Government before we can confirm when Bodelwyddan Castle will re-open. In preparation, we’ve been busy enhancing our service and hygiene protocols and introducing social distancing measures to welcome everyone back in the safest possible way. Together with peaceful locations, huge grounds to roam and spacious hotels, it means you can be confident of a relaxing break away. These are adults-only hotels too, so everything’s tailored exclusively to grown-up tastes.
Spacious hotels with the social distancing you needThe manors and mansions in our collection are grand old dames with generously sized public areas. With so much space, there’ll still be legendary breakfasts, three-course evening dining and live music. We’re restyling dining areas and all our show venues, lounges and bars to maintain social distancing.
Flexible dining with table serviceWe’re proud of the quality and breadth of our great tasting dishes to begin and end each day. Dining times will be available to book for breakfast and dinner to manage the space and flow of guests so everyone can dine in comfort and feel at ease. Restaurants will also be open for longer. There’ll be plated à la carte service with a globetrotting menu instead of help-yourself buffets for now. You won’t have to lift a finger.
For daytime bites and drinks, the coffee shops will offer a tempting menu from 12pm-5pm with the main restaurants providing additional seating for lunch if necessary. Again, it’ll be service to the table. With no day visitors, our lounges and bars, open day and evening, will be exclusively for hotel guests – afternoon tea and cocktails are still very much on the menu.
Plan your break to perfectionWe’re passionate about ensuring your journey with us is smooth, so we're excited to greenlight a brand-new online portal. Ultimately, My Warner Stay will give you ownership of what you want to do, when you want to do it. It’ll be your online portal, yours to personalise according to individual tastes
More choice of entertainmentWe are seeking Government guidance on how we can safely offer entertainment in our hotels. We will update here as soon as we know more.
Evenings are for letting your hair down, a bit of fun with a comedian, a band or live show. To achieve social distancing, we’re reducing numbers in the show lounges and theatres and headliners will be putting on two nightly acts when needed, an early and later one. That’s not to say we’re forgetting our popular team shows and house bands – they’ll also be performing.
While social distancing measures are in place, we’ll be using some of the dance floor to space out tables and chairs, so won’t be able to accommodate dancing. But that doesn’t mean you’re not invited to get up and out of your seats to throw some moves by your tables. It’ll be like having your own personal dance floor, and something we’ll positively encourage.
For information on festivals, please click here.
Exemplary standards of cleanlinessOur amazing housekeeping teams continue to work tirelessly to keep every property spotless and we’re investing in extra training for them. In addition to their already vigorous schedule, they’ll be regularly servicing public areas and using an anti-viral spray on all high touchpoints. There’ll also be an increased number of hand sanitisers available for guests.
On arrival day, all our hotel grounds, rooms and facilities will be ready from 3pm to allow extra time to thoroughly deep clean and sanitise between changeover days. Just to be clear, too, all our hotels have a five-star food hygiene rating from The Food Standards Agency for very high standards in food and cleanliness. For further information on cleaning protocols, please click here.
Service with a can-do attitudeWe’ll never take away that famously friendly Warner hello and our teams will continue to meet your every need – just with a more ‘touchless’ approach. In fact, with fewer guests and table service we think you’ll find excellent levels of service. To keep guests and team safe, we’ll no longer be accepting cash so will set up a room account for all purchases.
Helping you to unwindWarner is renowned for its choice of things to do, from quizzes and wine tastings to country sports, and we’ll continue to offer activities when we can do so safely and using outside space as often as possible.
Some like archery will need to be booked but many (boules and pitch ’n’ putt) will be come and go as you please. Our private cinemas will be open for smaller audiences, but pools, gyms and health and beauty treatments will only become available when the Government announces it’s safe. They’ll then be exclusive to hotel guests for the time being.
For a while there’ll be no organised excursions or day trips, but just think of all our wonderful grounds to stroll and those big skies and vast views to soak up. From the beautiful North York moors to Robin Hood country, Shakespeare’s ancient England and down to the Jurassic-aged south coast, we’re happy to make suggestions of the best places to visit. There’ll be no need to travel far to find somewhere totally distinct.
Peace of mindYou can book with the confidence that you’ll be covered by our free Coronavirus Guarantee.
Frequently asked questionsWe appreciate things will look at little different, and we thank you in advance for your cooperation and understanding as our team strive to provide you with a safe and enjoyable holiday. This is how we intend to operate Warner for the foreseeable future. We’ll communicate any further changes here…
Do you already have a booking?If you have questions or concerns about a booking you've already made, you'll find the help you need here.
How will check-in work?
It will be a slick arrival process. You’ll be greeted on the driveway and checked in from the safety of your car. One of our team will give you a room key, confirmation of your dining times, entertainment guide and any other relevant messages all together. We’ll then direct you to the best car park for your room.
What time do I have to be out of my room on departure day?
We ask that all guests are out of their rooms by 10am and on your way home by midday. This is to ensure our team has enough time to deep clean and sanitise before new guests arrive from 3pm.
Can the porters still take my bags?
At this time, we ask that you carry your own luggage to your room. If you’re unable to manage, one of our team will be happy to assist.
How safe will my room be? What additional housekeeping measures will be in place?
We pride ourselves on excellent housekeeping standards. In addition to our already vigorous cleaning schedule we’ll be supplementing room cleaning with an anti-viral spray on all touchpoints daily. We’ll also be removing any non-essential items from rooms (throw pillows, bed runners, all unnecessary paperwork etc). We’ll also make sure that you have a fully stocked tea tray each day with product that has not come into contact with any other guest. For further information on cleaning protocols, please click here.
I’d prefer not to have my room cleaned each day, what should I do?
We totally understand if you prefer the Housekeeping team not to service your room each day. If this is the case, simply place a Do Not Service card outside your door.
What times will the restaurants be open?
To ensure we comply with social distancing advice our restaurants will be open for longer periods with breakfast and dinner times bookable in advance of your stay. Times will be available in 15-minute intervals. This will enable us to stagger the number of guests arriving, avoid unnecessary queues, and ensure we offer the best possible relaxed experience.
How do I book my breakfast and dinner slots?
For the time being, we’ll contact you around 10 days before your break with instructions on how to book breakfast and dinner times – you can do this for each day of your stay. Please do not call us in advance as we’ll be unable to make reservations on your behalf. If you don’t book, our team at the hotel will allocate dining times for you.
Will I be sat in the same place each day?
On arrival at the restaurant we’ll allocate you a table so you may not always be directed to the same spot.
What are the times of the ‘early’ and ‘later’ shows?
We’ll automatically reserve your show time to follow dinner. The early show will be 7.30pm-9pm and the later show 9pm-10.30pm, subject to minor variances.
Can I stay for both shows?
To achieve social distancing, we’re reducing numbers in the show lounges and theatres. If we’re unable to safely accommodate all guests for one performance, the headliners will perform the same show twice. Guests will be booked in for just one of the two evening performances.
What happens in the hotels with a Cabaret Restaurant where the entertainment and dining is in the same place?
Studley Castle, Alvaston Hall Hotel, Lakeside and Corton Coastal Village have combined restaurant and entertainment venues and will continue to host one sitting for breakfast and dinner and one show every night. There’ll be fewer guests than normal in the hotels, which will allow us to space out seating and put social distancing measures in place. Guests will still be asked to book their breakfast and dinner times in advance. We’ll be in contact around 10 days before your break with instructions on how to do this.
Will the hotel shops be open?
Due to the small size, gift shops will be closed to reduce the number of personal contact points. However, guests will still be able to pick up everyday essentials from Reception and we’ll look to operate some pop-up shops for those holiday treats. These will be advertised around the hotels.
Will guests need to wear a face covering at Warner?
Face coverings are optional for all guests. For team wellbeing, we’re investing in additional training and provided any necessary PPE as advised by Government to help protect them and you during your stay. Face masks will be optional for team wear.
I use a scooter or wheelchair so will need an accessible seat in the Late Lounge, will this be available to me?
We welcome guests who are Blue Badge holders to bring their mobility scooter or wheelchair to use during their stay. Please speak to a member of the team in the show venue and they’ll locate a suitable space for you. All our venues remain accessible. For information on our Blue Badge policy, please click here.