Welcome to your sanctuary
Committed to keeping you safe. Dedicated to giving you a great time.
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Exemplary cleanliness
Deep cleaning with anti-viral spray and hand sanitisers in public areas
Social distancing
Reduced hotel capacity, staggered dining and two show times a night
Excellent dining
Food Standards Agency five-star rating for very high standards
Safe activities
Quizzes, wine tastings and sports in line with government advice
Safe and spotless
So much space to explore and social distance
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So much space to explore and social distance
Enhanced cleaning before 3pm driveway check-in
Prebookable dining at all locations
Cashless table service in bars and lounges
Not forgetting those great holiday moments
Feeling safe from the first hello
- A fully trained team constantly adapting and adhering to government and industry COVID-19 standards ensures a relaxing stay
- Grounds open and rooms and public areas deep cleaned and sanitised by 3pm
- Driveway check-in and room account set up
- One-way systems and face coverings in public areas inside
Guaranteed peace of mind
Our free Coronavirus Guarantee is designed so you won’t lose any sleep on breaks booked until December 2021. It comes with the promise that you’ll be totally covered if you have to change travel plans because of anything coronavirus-related.
Hot on hygiene and top-to-bottom cleaning
Housekeeping teams across the estate wear government-recommended PPE and have received extra training and additional tools to enhance their already vigorous cleaning schedules. Extra-special measures include more frequent cleaning in all public areas with a concentrated anti-viral spray on high touchpoints. Hand sanitisers are readily available and more time dedicated to sanitising on guest changeover days.
Flexible dining and easy social distancing
A few days away without the kids is bliss at a hotel with drinks, menus and shows crafted just for adults. Half-board breaks major on great dining experiences with prebookable times and plated à la carte service to the table. There’s no need to lift a finger. Two showtimes to allow for social distancing are always live with music, song and comedy gold. All in all a great night out, without even going out.
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The big spaces that make us different
With tucked-away spots in peaceful parts of England and North Wales, few British hotel groups lay claim to lakes, woods, orchards, sea views and mature parklands that roll on mile after mile. All incredibly private, they’re a joy to stroll, often without a soul in sight. Such generously sized hotels are just as hard to find. With fewer guests and roomy public areas, they make it easy for bubbles to socially distance.
And the little things that make a big difference
There’s no detail overlooked. The best days start in rooms with everything you need but didn’t know you wanted like Temple Spa goodies and fresh milk in the fridge. And they’re spotless, with an amazing team of housekeepers never compromising on hygiene and dedicated time to deep cleaning. Cashless and as ‘touchless’ as possible too, but always with service from the heart, and no losing any of those friendly hellos for which Warner is so famous.
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Guest opinions
Our COVID measures and impeccable cleaning regimes are in place so everyone feels safe. But that’s not to say there still isn’t the gourmet dining, shows, activities and warm-hearted team that put the love into a Warner holiday. Don't just take our word for it. Hear what recent guests have to say.
We're Good to Go
Warner has been awarded the official stamp of approval from VisitBritain in recognition of our measures in place to maintain cleanliness and social distancing and adhere to government and industry COVID-19 guidelines.
Which? Recommended Provider
The largest independent consumer body in the UK, Which? has recommended Warner as a hotel group that guests consistently rate as a top performer and experts judge to be among the best in class.
Great TripAdvisor reviews
Warner guests consistently rate all 14 hotels with four stars and above out of five on TripAdvisor in reviews based on location, cleanliness, service, value and their overall experiences and opinions.
Frequently asked questions
We appreciate things will look at little different, and we thank you in advance for your cooperation and understanding as our team strive to provide you with a safe and enjoyable holiday. This is how we intend to operate Warner for the foreseeable future. We’ll communicate any further changes here…
Do you already have a booking?
If you have questions or concerns about a booking you've already made, you'll find the help you need here.What do all the COVID alert levels and tiers mean for the hotels?
The UK Government launched new COVID alert levels that apply in England categorised into Medium (tier 1), High (tier 2), and Very High (tier 3).
Medium Tier 1
Hotels will open from Friday 4 December with breaks going ahead as planned. Dining tables will be limited to 1 household/bubble indoors and rule of six outdoors. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.
High Tier 2
Hotels will open from Friday 4 December with breaks going ahead as planned. Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.
Very High Tier 3
Hotel will remain closed and breaks affected will be automatically cancelled. Guests will be informed of their choices by either phone or email. Hotels affected by tier 3 will be reviewed by the Government and local authorities every 2 weeks. Based on this we will reopen closest to the next full break.
To check which tier affects which Warner hotel, please go to our hotel status checker page for the latest information.
What if I'm currently in a tier 3 region?
Based on the new guidance from the Government on 26 November 2020, if you are in a tier 3 region you must avoid travel for overnight stays for non-essential purposes from 2 December 2020. If you need to cancel please call us, your booking is protected by our free Coronavirus Guarantee, allowing you to transfer, rebook or receive a full refund.
How will the government 11pm curfew affect my evening?
All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance. We do ask that guests are respectful to each other and of the regulations in place.
Will guests need to wear a face covering at Warner?
Face coverings are mandatory in all indoor settings. To ensure we comply, all guests will be required to wear face coverings inside public areas around the hotels (reception, corridors, staircases), during beauty treatments, and prior to being seated at restaurants, bars and coffee shops.
All Warner team are required to wear face masks in all public areas of the hotels.
When are face coverings not necessary?
Guests do not need to wear a face covering in their rooms and whilst eating and drinking in restaurants, bars and coffee shops and anywhere outdoors. Guests also do not need to wear a face covering if they have a valid reason not to. This includes (but is not limited to) physical or mental illness or disability, wearing a face covering will cause severe distress, and assisting someone who relies on lip reading.
We recommend that guests print the exemption from face covering badge from the government website as a useful way to demonstrate to others that they are exempt. Learn more about guidance on face coverings
Can I still travel to Warner if I live in an area with local restrictions?
The Government have introduced local restrictions on areas with higher rates of COVID-19. The restrictions do not necessarily prevent people who live in these areas from going on holiday in the UK, but advise you should only travel with people in your household (or have formed a support bubble with).
We continue to welcome all guests to stay at Warner, as long as they are not showing symptoms of Coronavirus.
For details on local restrictions, please visit the government website
For further guidance on holidays with local restrictions, please visit the government website
Bodelwyddan Castle Hotel is currently closed and will reopen from Friday 4 December with breaks going ahead as planned. The COVID ALERT LEVEL is still to be decided by Welsh Government. Find out more
We continue to welcome all guests to stay at Warner, as long as they are not showing symptoms of Coronavirus.
For details on local restrictions, please visit the government website
For further guidance on holidays with local restrictions, please visit the government website
Bodelwyddan Castle Hotel is currently closed and will reopen from Friday 4 December with breaks going ahead as planned. The COVID ALERT LEVEL is still to be decided by Welsh Government. Find out more
How will check-in work?
Around 7 days prior to your stay, you will receive an email or letter detailing everything you need to know. You will be asked to book your breakfast and evening dining times via our new online portal, My Warner Stay.
All guests can arrive from 3pm onwards. You’ll be greeted on the driveway and checked in from the safety of your car. One of our team will give you a room key, confirmation of your dining times, entertainment guide and any other relevant messages all together. We’ll then direct you to the best car park for your room.
There is no need to visit reception when you first arrive – your room account will be setup for you – so either head straight to your room or enjoy a drink in the coffee shop.
All guests can arrive from 3pm onwards. You’ll be greeted on the driveway and checked in from the safety of your car. One of our team will give you a room key, confirmation of your dining times, entertainment guide and any other relevant messages all together. We’ll then direct you to the best car park for your room.
There is no need to visit reception when you first arrive – your room account will be setup for you – so either head straight to your room or enjoy a drink in the coffee shop.
How do I pay for things during my stay?
To keep guests and team safe, we’ll no longer be accepting cash so please bring your credit or debit card to settle your room account. We will setup a room account for you, so you can begin making purchases the minute you arrive. You can visit reception anytime during your stay to pre-authorise your card to ensure a speedy check-out on departure day.
What time do I have to be out of my room on departure day?
We ask that all guests are out of their rooms by 10am and on your way home by midday. This is to ensure our team has enough time to deep clean and sanitise before new guests arrive from 3pm. Room account bills will be provided and if you have pre-authorised your card for speedy check-out, we will automatically charge the bill to your card.
Can the porters still take my bags?
At this time, we ask that you carry your own luggage to your room. If you’re unable to manage, one of our team will be happy to assist.
How safe will my room be? What additional housekeeping measures will be in place?
We pride ourselves on excellent housekeeping standards. In addition to our already vigorous cleaning schedule we’ll be supplementing room cleaning with an anti-viral spray on all touchpoints daily. We’ll also be removing any non-essential items from rooms (throw pillows, bed runners, all unnecessary paperwork etc). We’ll also make sure that you have a fully stocked tea tray each day with product that has not come into contact with any other guest. For further information on cleaning protocols, please click here.
I’d prefer not to have my room cleaned each day, what should I do?
We totally understand if you prefer the Housekeeping team not to service your room each day. If this is the case, simply place a Do Not Service card outside your door.
What times will the restaurants be open?
To ensure we comply with social distancing advice our restaurants will be open for longer periods with breakfast and dinner times booked via our new online portal, My Warner Stay. Dining times will be staggered into 15-minute intervals to reduce the number of guests arriving at the same time, avoiding unnecessary queues, and ensure we offer the best possible relaxed experience.
How do I book my breakfast and dinner slots?
Prior to your stay, you will receive an email or letter detailing everything you need to know. You will be asked to book your breakfast and dinner times via our new online portal, My Warner Stay. Following the government guidance from 24 September, there will be no change to dining times booked on My Warner Stay. Please do not call us in advance as we’ll be unable to make reservations on your behalf. If you don’t book, our team at the hotel will allocate dining times for you.
Will I be sat in the same place each day?
Each time you arrive at the restaurant we’ll allocate you an available table so you may not always be seated at the same table each day. We are unable to reserve specific tables for guests.
Can I dine with other guests?
We’re continuing to comply with changes to government restrictions on dining, so tables can be set for up to six guests maximum in all dining rooms, coffee shops and bars as well as outside areas.
What are the times of the ‘early’ and ‘later’ shows?
To achieve social distancing, we’re reducing numbers in the indoor cabaret rooms and where needed will be putting on two nightly performances, an early and later one. We’ll automatically reserve your show time to follow dinner.
These are subject to minor variances, to be advised at your hotel.
Sadly, we’ll not be able to offer live entertainment at Bodelwyddan Castle until the Welsh Government deems it safe to do so. However, there are exclusive recorded performances from Collabro, Kerry Ellis and Darren Day, plus cinema, sport, quizzes and gameshows.
Show times are 7:30pm-9pm and then 9pm-10:30pm. The government has released new guidelines for hotels that state live performances and movies that begin before 10pm can continue past the 10pm curfew.
These are subject to minor variances, to be advised at your hotel.
Sadly, we’ll not be able to offer live entertainment at Bodelwyddan Castle until the Welsh Government deems it safe to do so. However, there are exclusive recorded performances from Collabro, Kerry Ellis and Darren Day, plus cinema, sport, quizzes and gameshows.
Can I stay for both shows?
To achieve social distancing, we’re reducing numbers in the indoor cabaret rooms. If we’re unable to safely accommodate all guests for one performance, the headliners will perform the same show twice. Guests will be booked in for just one of the two evening performances.
What happens in the hotels with a cabaret Restaurant where the entertainment and dining is in the same place?
At our four hotels with cabaret restaurants, Alvaston Hall, Studley Castle, Corton Coastal Village and Lakeside Coastal Village, these will have a single performance. All shows will begin before the government 10pm curfew. These hotels will continue to host one sitting for breakfast and dinner and one show every night.
There’ll be fewer guests than normal in the hotels, which will allow us to space out seating and put social distancing measures in place. Guests will still be asked to book their breakfast and dinner times in advance. We’ll be in contact before your break with instructions on how to do this.
There’ll be fewer guests than normal in the hotels, which will allow us to space out seating and put social distancing measures in place. Guests will still be asked to book their breakfast and dinner times in advance. We’ll be in contact before your break with instructions on how to do this.
How does my Drinks Inclusive break work?
If you have booked a Drinks Inclusive break please note that it will now operate from 4pm to 10pm which is a change from the published 6pm – midnight.
Will the hotel shops be open?
Due to the small size, gift shops will be closed to reduce the number of personal contact points. However, guests will still be able to pick up everyday essentials from Reception and we’ll look to operate some pop-up shops for those holiday treats. These will be advertised around the hotels.
I use a scooter or wheelchair so will need an accessible seat in the Late Lounge, will this be available to me?
We welcome guests who are Blue Badge holders to bring their mobility scooter or wheelchair to use during their stay. Please speak to a member of the team in the show venue and they’ll locate a suitable space for you. All our venues remain accessible. For information on our Blue Badge policy, please click here.
Will there be bingo, gaming machines and vending?
To avoid unnecessary contact, we’ll no longer be accepting cash at our properties and all purchases will be billed to your room account. Because of this, it won’t be possible to offer prize bingo, gaming machines and vending. We’re looking at how best we can introduce them in a cashless and safe way and will publish details here when finalised. Quizzes and gameshows hosted by our entertainment teams will certainly go ahead, though, as part of a full line-up of entertainment.
COVID-19 and your personal data
Following the outbreak of COVID-19 we are implementing a number of measures to safeguard our Guests against the health threat that is being posed. Whilst we endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances, you may come across some new processes that we have implemented following government guidance.
In most cases our processing of your personal data will not be above and beyond what we would originally collect from you. However, we may collect and process new types of information about you or collect data in a new way to manage our arrivals process, ensure social distancing, and support contact tracing. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.
To ensure that we are transparent with you, you can find out more on our dedicated Covid Privacy Policy together with our main privacy policy here also. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to COVID-19. Alternatively please don’t hesitate to ask a member of our team or get in touch with our DPO by emailing Privacy@warnerleisure.co.uk.
In most cases our processing of your personal data will not be above and beyond what we would originally collect from you. However, we may collect and process new types of information about you or collect data in a new way to manage our arrivals process, ensure social distancing, and support contact tracing. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.
To ensure that we are transparent with you, you can find out more on our dedicated Covid Privacy Policy together with our main privacy policy here also. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to COVID-19. Alternatively please don’t hesitate to ask a member of our team or get in touch with our DPO by emailing Privacy@warnerleisure.co.uk.