Welcome to your sanctuary
Committed to keeping you safe. Dedicated to giving you a great time.
Safe and spotless
So much space to explore and social distance
Enhanced cleaning before 3pm driveway check-in
Prebookable dining at all locations
Cashless table service in bars and lounges
Not forgetting those great holiday moments
All under one roofNo car keys, no taxis, but plenty to do and plenty of ways to do next to nothing at all. This is the beauty of hotels that offer so much more than just a room for the night. Bars and restaurants for drinks and gourmet dining. Pools bubbling nicely. Theatres for showtime. Activities from archery and croquet outdoors to movies and wine tastings inside. It’s all right here. Without the need to ever leave the grounds.
Tailored exclusively to grown-up tastesA few days away without the kids is bliss at a hotel with drinks, menus and shows crafted just for adults. Half-board breaks major on great dining experiences with prebookable times and plated à la carte service to the table. There’s no need to lift a finger. Two showtimes to allow for social distancing are always live with music, song and comedy gold. All in all a great night out, without even going out.
The big spaces that make us differentFew British hotel groups lay claim to lakes, woods, orchards, sea views and mature parklands that roll on mile after mile. All incredibly private, they’re pure joy to stroll, often without a soul in sight. On the doorstep too is so much natural beauty. Such generously sized hotels with reduced capacity are just as hard to find. All about the grand gesture with roomy public areas, they make it easy for bubbles to socially distance.
And the little things that make a big differenceThere’s no detail overlooked. The best days start in rooms with everything you need but didn’t know you wanted like Temple Spa goodies and fresh milk in the fridge. And they’re spotless, with an amazing team of housekeepers never compromising on hygiene and dedicated time to deep cleaning. Cashless and as ‘touchless’ as possible too, but always with service from the heart, and no losing any of those friendly hellos for which Warner is so famous.
A great holiday, just done differently.
Frequently asked questionsWe appreciate things will look at little different, and we thank you in advance for your cooperation and understanding as our team strive to provide you with a safe and enjoyable holiday. This is how we intend to operate Warner for the foreseeable future. We’ll communicate any further changes here…
Do you already have a booking?If you have questions or concerns about a booking you've already made, you'll find the help you need here.
Will guests need to wear a face covering at Warner?
Face coverings are mandatory in all indoor settings. To ensure we comply, all guests will be required to wear face coverings inside public areas around the hotels (reception, corridors, staircases), during beauty treatments, and prior to being seated at restaurants, bars and coffee shops.
From 24 September 2020, all Warner team will be required to wear face masks in all public areas of the hotels.
When are face coverings not necessary?
Guests do not need to wear a face covering in their rooms and whilst eating and drinking in restaurants, bars and coffee shops and anywhere outdoors. Guests also do not need to wear a face covering if they have a valid reason not to. This includes (but is not limited to) physical or mental illness or disability, wearing a face covering will cause severe distress, and assisting someone who relies on lip reading.
We recommend that guests print the exemption from face covering badge from the government website as a useful way to demonstrate to others that they are exempt. Learn more about guidance on face coverings
How will the government 10pm curfew affect my evening?
The government has released new guidelines for hotels that state live performances and movies that begin before 10pm can continue past the 10pm curfew. Our bars and restaurants will still have to close at 10pm, but there’ll be no hurry to finish your drinks (last orders at 9:30pm). As a result, there will be no change to dining times booked on My Warner Stay. Public spaces will still be open around our hotels for finishing off drinks and conversations. We do ask that guests are respectful to each other and of the regulations in place.
Can I still travel to Warner if I live in an area with local restrictions?
We continue to welcome all guests to stay at Warner, as long as they are not showing symptoms of Coronavirus.
For details on local restrictions, please visit the government website
For further guidance on holidays with local restrictions, please visit the government website
Bodelwyddan Castle is temporarily closed as a result of national lockdown restrictions in North Wales. The earliest reopening date will be Friday 13 November, but will be reviewed based on Welsh Government guidance. Find out more
How will check-in work?
All guests can arrive from 3pm onwards. You’ll be greeted on the driveway and checked in from the safety of your car. One of our team will give you a room key, confirmation of your dining times, entertainment guide and any other relevant messages all together. We’ll then direct you to the best car park for your room.
There is no need to visit reception when you first arrive – your room account will be setup for you – so either head straight to your room or enjoy a drink in the coffee shop.
How do I pay for things during my stay?
What time do I have to be out of my room on departure day?
Can the porters still take my bags?
How safe will my room be? What additional housekeeping measures will be in place?
I’d prefer not to have my room cleaned each day, what should I do?
What times will the restaurants be open?
How do I book my breakfast and dinner slots?
Will I be sat in the same place each day?
Can I dine with other guests?
What are the times of the ‘early’ and ‘later’ shows?
These are subject to minor variances, to be advised at your hotel.
Sadly, we’ll not be able to offer live entertainment at Bodelwyddan Castle until the Welsh Government deems it safe to do so. However, there are exclusive recorded performances from Collabro, Kerry Ellis and Darren Day, plus cinema, sport, quizzes and gameshows.
Can I stay for both shows?
What happens in the hotels with a cabaret Restaurant where the entertainment and dining is in the same place?
There’ll be fewer guests than normal in the hotels, which will allow us to space out seating and put social distancing measures in place. Guests will still be asked to book their breakfast and dinner times in advance. We’ll be in contact before your break with instructions on how to do this.
Will the hotel shops be open?
I use a scooter or wheelchair so will need an accessible seat in the Late Lounge, will this be available to me?
Will there be bingo, gaming machines and vending?
COVID-19 and your personal data
In most cases our processing of your personal data will not be above and beyond what we would originally collect from you. However, we may collect and process new types of information about you or collect data in a new way to manage our arrivals process, ensure social distancing, and support contact tracing. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.