Welcome to your sanctuary
Committed to keeping you safe. Dedicated to giving you a great time.
Feeling safe from the first hello
- A fully trained team constantly adapting and adhering to government and industry COVID-19 standards ensures a relaxing stay
- Grounds open and rooms and public areas deep cleaned and sanitised by 3pm
- Driveway check-in and room account set up
- One-way systems and face coverings in public areas inside
Guaranteed peace of mindEvery break in 2021 is protected by Warner’s free Coronavirus Guarantee. It gives the freedom to swap dates, change hotels or receive a full refund if anything coronavirus-related upsets travel plans. No questions. No quibble. Just honest and transparent guest service.
Hot on hygiene and top-to-bottom cleaningHousekeeping teams across the estate wear government-recommended PPE and have received extra training and additional tools to enhance their already vigorous cleaning schedules. Extra-special measures include more frequent cleaning in all public areas with a concentrated anti-viral spray on high touchpoints. Hand sanitisers are readily available and more time dedicated to sanitising on guest changeover days.
Flexible dining and easy social distancingA few days away without the kids is bliss at a hotel with drinks, menus and shows crafted just for adults. Half-board breaks major on great dining experiences with prebookable times and plated à la carte service to the table. There’s no need to lift a finger. Two showtimes to allow for social distancing are always live with music, song and comedy gold. All in all a great night out, without even going out.
Food for thoughtImpeccable hospitality with table service, new seasonal menus and a £3m makeover of our restaurants to create even more space… it’s the perfect recipe for a Dinner, Bed & Breakfast break that feels safe and relaxed.
The big spaces that make us differentWith tucked-away spots in peaceful parts of England and North Wales, few British hotel groups lay claim to lakes, woods, orchards, sea views and mature parklands that roll on mile after mile. All incredibly private, they’re a joy to stroll, often without a soul in sight. Such generously sized hotels are just as hard to find. With fewer guests and roomy public areas, they make it easy for bubbles to socially distance.
And the little things that make a big differenceThere’s no detail overlooked. The best days start in rooms with everything you need but didn’t know you wanted like Temple Spa goodies and fresh milk in the fridge. And they’re spotless, with an amazing team of housekeepers never compromising on hygiene and dedicated time to deep cleaning. Cashless and as ‘touchless’ as possible too, but always with service from the heart, and no losing any of those friendly hellos for which Warner is so famous.
Guest opinionsOur COVID measures and impeccable cleaning regimes are in place so everyone feels safe. But that’s not to say there still isn’t the gourmet dining, shows, activities and warm-hearted team that put the love into a Warner holiday. Don't just take our word for it. Hear what recent guests have to say.
Rooms with viewsOur guests are always the first to compliment us on our rooms, so comfortable yet with lots of luxurious touches. And just a few strides from beautiful gardens and the nation’s most peaceful coastlines and countryside.
The spa and ahhBeauty therapists across the Warner estate are expertly trained at rubbing you up all the right ways. For wellness and pampering, body and facial treatments in partnership with luxury skincare brand Temple Spa are offered in COVID-secure and relaxed settings.
We're Good to Go
A great holiday, just done differently.
Frequently asked questionsWe appreciate things will look at little different, and we thank you in advance for your cooperation and understanding as our team strive to provide you with a safe and enjoyable holiday. This is how we intend to operate Warner for the foreseeable future. We’ll communicate any further changes here…
Do you already have a booking?If you have questions or concerns about a booking you've already made, you'll find the help you need here.
What do all the COVID alert levels and tiers mean for the hotels?
The UK Government launched new COVID alert levels that apply in England categorised into Medium (tier 1), High (tier 2), Very High (tier 3) and Stay at home (tier 4).
Medium Tier 1
Hotels will open from Friday 4 December with breaks going ahead as planned. Dining tables will be limited to 1 household/bubble indoors and rule of six outdoors. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.
High Tier 2
Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. Live entertainment performances are going ahead in line with Government guidance, and we are permitted to serve alcoholic drinks to be consumed when watching the entertainment. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations.
Very High Tier 3 / Stay at Home Tier 4
Hotel will remain closed and breaks affected will be automatically cancelled. Guests will be informed of their choices by either phone or email. Hotels affected by tier 3 will be reviewed by the Government and local authorities every 2 weeks. Based on this we will reopen closest to the next full break.
To check which tier affects which Warner hotel, please go to our hotel status checker page for the latest information.
What if I'm currently in a tier 3 or 4 region?
Based on Government guidance, if you live in a tier 3 or 4 region you must avoid travel for overnight stays for non-essential purposes. To help keep our team and other guests safe, we kindly ask you do not travel to our hotels and please call us to cancel your booking. Your booking is protected by our free Coronavirus Guarantee, allowing you to transfer, rebook, or receive a full refund. You can check the rules for your area on the Government website.
What's the advice if I'm travelling to the Isle of Wight on a ferry from Portsmouth (Tier 4 area)?
Guests traveling from Tiers 1 and 2 can travel through a Tier 4 area to get to the ferry port. However, if you have any concerns about travelling through Portsmouth we can change your ferry to travel out of Lymington – please contact the Warner team to amend your ferry booking.
How will the government 11pm curfew affect my evening?
Live entertainment performances are going ahead in line with Government guidance, and we are permitted to serve alcoholic drinks to be consumed when watching the entertainment. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations.
Will guests need to wear a face covering at Warner?
Face coverings are mandatory in all indoor settings. To ensure we comply, all guests will be required to wear face coverings inside public areas around the hotels (reception, corridors, staircases), during beauty treatments, and prior to being seated at restaurants, bars and coffee shops.
All Warner team are required to wear face masks in all public areas of the hotels.
When are face coverings not necessary?
Guests do not need to wear a face covering in their rooms and whilst eating and drinking in restaurants, bars and coffee shops and anywhere outdoors. Guests also do not need to wear a face covering if they have a valid reason not to. This includes (but is not limited to) physical or mental illness or disability, wearing a face covering will cause severe distress, and assisting someone who relies on lip reading.
We recommend that guests print the exemption from face covering badge from the government website as a useful way to demonstrate to others that they are exempt. Learn more about guidance on face coverings
Can I still travel to Warner if I live in an area with local restrictions?
We continue to welcome all guests to stay at Warner, as long as they are not showing symptoms of Coronavirus.
For details on local restrictions, please visit the government website
For further guidance on holidays with local restrictions, please visit the government website
Due to Welsh Government restrictions announced on 16 December 2020, Bodelwyddan Castle will remain closed and we hope to be open in early 2021. Find out more
How will check-in work?
All guests can arrive from 3pm onwards. You’ll be greeted on the driveway and checked in from the safety of your car. One of our team will give you a room key, confirmation of your dining times, entertainment guide and any other relevant messages all together. We’ll then direct you to the best car park for your room.
There is no need to visit reception when you first arrive – your room account will be setup for you – so either head straight to your room or enjoy a drink in the coffee shop.
How do I pay for things during my stay?
What time do I have to be out of my room on departure day?
Can the porters still take my bags?
How safe will my room be? What additional housekeeping measures will be in place?
I’d prefer not to have my room cleaned each day, what should I do?
What times will the restaurants be open?
How do I book my breakfast and dinner slots?
Will I be sat in the same place each day?
Can I dine with other guests?
What are the times of the ‘early’ and ‘later’ shows?
These are subject to minor variances, to be advised at your hotel.
Sadly, we’ll not be able to offer live entertainment at Bodelwyddan Castle until the Welsh Government deems it safe to do so. However, there are exclusive recorded performances from Collabro, Kerry Ellis and Darren Day, plus cinema, sport, quizzes and gameshows.
Can I stay for both shows?
What happens in the hotels with a cabaret Restaurant where the entertainment and dining is in the same place?
There’ll be fewer guests than normal in the hotels, which will allow us to space out seating and put social distancing measures in place. Guests will still be asked to book their breakfast and dinner times in advance. We’ll be in contact before your break with instructions on how to do this.
How does my Drinks Inclusive break work?
If you have booked a Drinks Inclusive break please note that it will now operate from 4pm to 10pm which is a change from the published 6pm – midnight.
Will the hotel shops be open?
I use a scooter or wheelchair so will need an accessible seat in the Late Lounge, will this be available to me?
Will there be bingo, gaming machines and vending?
COVID-19 and your personal data
In most cases our processing of your personal data will not be above and beyond what we would originally collect from you. However, we may collect and process new types of information about you or collect data in a new way to manage our arrivals process, ensure social distancing, and support contact tracing. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.