We have porters available at all locations, if you need assistance with your luggage please speak to one of our team and they will be happy to assist.
Existing bookings
Answers to any questions about your upcoming holiday, and how to make it extra special.
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When will I receive my confirmation?
If an email address is provided at the time of booking, then you will receive your confirmation within an hour of making your booking. Postal confirmation can be requested and may take 3-5 working days to reach you.
Still not received yours? Make sure to check your spam/junk inbox, then call our lovely Customer Care team on 0330 100 3354 so they can another sent out to you.
Do you cater for my Dietary Requirements?
We have delicious vegetarian and gluten free options in all our restaurants and you can browse our menus here by filtering by allergen and choosing your menu in the top left corner. Please let us know of any other dietary requirements when making a booking, or let us know on chat by clicking the blue speech bubble in the bottom left of your screen.
We are unable to provide liquidised food. Our team in the restaurants simply do not have the expertise or knowledge to ensure that each guest food is liquidised to the correct consistency relating to their medical needs. Nor do our team have the knowledge required to assess which foods can be/should be liquidised or not.
I'm celebrating an occasion. Can you help make my break more special?
We’ve got some great ways to make your stay with Warner Hotels extra special. From balloons and streamers in the restaurant, to afternoon teas in our lounges or gardens. Plus flowers, wine, and chocolates delivered to your room or restaurant table, presented with a handwritten card to mark the occasion. Make it a birthday break or an anniversary getaway to remember.
You can browse the selection here.
If you'd like to add anything to your own booking, please call our customer care team on 0330 100 3354 and they will be happy to help you.
If you'd like to add something to a booking that's not your own, like sending your mum some flowers, please call the hotel direct.
Is there a dress code?
At Warner Hotels we want you to wear whatever feels comfortable, so we don't enforce a dress code.
Over the festive period, especially on Christmas and New Year breaks, guests like to dress for the occasion in more formal attire. Whatever the season feel free to bring your dancing shoes to dance the night away.
Do you have Porters?
Do you accept pets?
We don’t accept any pets on our premises other than registered guide dogs.
If you are bringing a registered guide dog, please inform us at the time of booking.
Do you accept children?
At Warner Hotels, all our breaks are adults only with a minimum age of 18. This includes day guests.
Do you have WiFi?
All our properties have free Wi-Fi access for all guests to use during their break.
Can I smoke?
Smoking is permitted only in designated external areas at our hotels and villages and is not allowed in any venues or room accommodation. This includes electronic cigarettes, vapes, and equivalents.
Why has my break been changed?
We’re sorry if we’ve had to cancel any element of your break. We’ll automatically refund the cost of any packages or extras – there’s no need to call us. For guests who have paid in full, refunds will go back to your payment card. For guests who have only paid a deposit, we’ll remove the extras from your booking and reduce your outstanding balance.
I've lost something at a hotel. How do I contact lost property?
If you have lost property while at the hotel, and are still there, please speak to a member of the team at reception who will be able to help in locating the item/s.
If you have left the premises, please contact the hotel team as soon as possible. While we try to do everything, we can to return your items, we cannot be held responsible for any loss or damage.
Alvaston Hall: 0330 1359567
Bembridge Coast: 0330 1359568
Bodelwyddan Castle: 0330 1359569
Cricket St. Thomas: 0330 1359571
Gunton Hall: 0330 1359572
Heythrop Park: 01608 673333
Holme Lacy House: 0330 1359573
Lakeside: 0330 1359574
Littlecote House: 0330 1359575
Nidd Hall: 0330 1359576
Norton Grange: 0330 1359577
The Runnymede: 01784 220600
Sinah Warren: 0330 1359578
Studley Castle: 0330 1359579
Thoresby Hall: 0330 1359580
How do I make a complaint?
Warner Hotels aims to continuously improve our guest experience. We know that sometimes things don't always go to plan, but whatever happens, we will ensure that we do our very best to help resolve your concerns.
If you are currently on your holiday, your first point of contact should be the hotel’s reception. Our aim is to promptly resolve any possible issues you might have prior to your check-out so to ensure the best experience at our hotels.
If you have recently returned from a stay at one of our hotels, have a future booking, or a general complaint, we have a specific procedure and a dedicated team here to help you. Please fill in the feedback link below, providing us with as much information as possible. Your feedback will go directly to our Guest Experience team who will investigate your concerns thoroughly. They will respond to you by 28 days of sending an acknowledgement e-mail to let you know your complaint has been received.
Not found the answer you're looking for?
We're sorry you've not found what you need yet but please get in touch with our friendly team so we can help you further.
1) Chat with us online: Click the speech bubble in the lower right of your screen and send us a message with your question.
Monday - Friday 9am - 8:30pm | Saturday 10am - 5.30pm | Sunday 10am to 5.30pm
2) Call us: Call 0330 100 3354 to speak to our Customer Care team.
Monday - Friday 9am - 5pm