Your health and safety is our number one priority

COVID-19 (Coronavirus) - what you need to know | Updated 11 September 9am

All Warner hotels in England and North Wales are open.

We’ve implemented new measures for your health, safety and enjoyment – they’re at the heart of everything we do. Our teams are well-equipped and trained, and we are following the latest Government guidance so everyone can enjoy a break in the safest possible way.

Live entertainment is back inside (from 15 August) at our English hotels. There’s music and movies complemented by live shows in our Late Lounges and cabaret restaurants for even greater choice on what to watch and where. See what's on

Government mandates that face coverings be worn at an extended number of indoor venues from 8 August. This means that all guests are required to wear face coverings inside public areas around the hotels (reception, corridors, staircases) and during beauty treatments.

Entertainment at Bodelwyddan Castle - important information

Sadly, we will not be able to offer live entertainment at Bodelwyddan Castle until the Welsh Government deems it safe to do so. However, we will be showing exclusive recorded performances from Collabro, Kerry Ellis and Darren Day, plus movies, sport, quizzes and gameshows inside. See what's on

We're ready for you

All Warner hotels are open. We’ve enhanced our service and hygiene protocols, continue to maintain social distancing and are following the latest government guidance so everyone can enjoy a break in the safest possible way.

Learn more

Peace of mind

Our free Coronavirus Guarantee is designed so you won’t lose any sleep on breaks booked until December 2021. It comes with the promise that you’ll be totally covered if you have to change travel plans because of anything coronavirus-related

Find out more


For any other questions

If you have any other questions, you can contact our friendly team:

Call us on 0330 100 9774

Our team are dealing with unprecedented call volumes and we are sorry for the long hold times you may experience. Our opening hours can be found here.

Please see our full terms and conditions.