Your health and safety is our number one priority

COVID-19 (Coronavirus) - what you need to know | Updated 14 August 2pm

All Warner hotels in England and North Wales are now open.

We’ve been busy implementing new measures for your health, safety and enjoyment – they’re at the heart of everything we do. Our teams are well-equipped and trained, ready to welcome everyone back in the safest possible way.

Following a Government announcement on 13 August, we’re now able to bring live entertainment back inside from 15 August at our English hotels. There’ll still be music and movies in the open until the end of August, and now complemented by live shows in our Late Lounges and cabaret restaurants for even greater choice on what to watch and where. Read more about our summer of entertainment

Government mandates that face coverings be worn at an extended number of indoor venues from 8 August. This means that all guests are required to wear face coverings inside public areas around the hotels (reception, corridors, staircases) and during beauty treatments.

Entertainment at Bodelwyddan Castle - important information

Sadly, we will not be able to offer live entertainment, indoors or outside at Bodelwyddan Castle until the Welsh Government deems it safe to do so. However, we will have an outdoor cinema showing exclusive recorded performances from Collabro, Kerry Ellis and Darren Day, plus movies, sport, quizzes and gameshows inside. Read more about our summer of entertainment.

We're ready for you

All Warner hotels in England and North Wales are now open. We’ve been busy enhancing our service and hygiene protocols and introducing social distancing measures to welcome everyone back in the safest possible way.

Learn more

Coronavirus Guarantee

We’ve introduced a free Coronavirus Guarantee on every booking for 2020 and 2021.

It gives you the freedom to change or cancel any stay at no extra cost if you can’t make it to us because of illness, isolation, travel restrictions, hotel closure, or simply if you’re feeling unsure about travelling.

Find out more


For any other questions

If you have any other questions, you can contact our friendly team:

Call us on 0330 100 9774

Our team are dealing with unprecedented call volumes and we are sorry for the long hold times you may experience. Our opening hours can be found here.

Please see our full terms and conditions.