Latest news and Hotel status check

COVID-19 (Coronavirus) - What you need to know | Updated 27 August 12:30pm

This webpage provides the latest information on the status of each Warner hotel, based on Government guidance and restrictions. Please check back regularly and 24 hours before your break arrival date to see the latest information.

Dear guests

We aim to provide the highest standards of service to all our guests. Your enjoyment of your holiday with us is very important and we understand that the new ways of doing things may be a little different to what you were expecting.

In truth it’s not what we were expecting either. There are quite a few factors happening all at once, some that are out of our control. Challenges with recruitment across hospitality, team having to isolate and shortages in our supply chain, remain the largest of the challenges since reopening.

We want life across the hotels to return to as normal as possible, however, some facilities and elements of our service will be different. We want to be clear on what you can expect when on holiday with us.

  • Our service may be slower than we strive to deliver
  • Some items on the menu may be unavailable, at short notice
  • Some facilities may be temporarily unavailable, at short notice
  • Warner team will continue to wear face coverings in all indoor venues
  • We recommend that you wear face coverings in all indoor venues too, apart from when eating food and drink.

At this time everyone will be moving at different paces and the team at our hotels are working very hard to look after you. We ask that you treat our team and other guests with consideration over the coming months.

Please bear with us while we work to improve our standards and we appreciate your patience through this time.

We look forward to welcoming you to Warner very soon.

The Warner Team

We're ready for you

We appreciate your patience through this time, and we look forward to welcoming you back to Warner very soon.

Learn more

Local guidance

Please select your hotel from the options below to see the latest status.

Alvaston Hall, Cheshire East

This hotel is open

Bembridge Coast, Isle of Wight

This hotel is open

Bodelwyddan Castle, Denbighshire, North Wales

This hotel is open

From 7 August, all restrictions will be lifted in Wales meaning that all our hotel facilities and activities at Bodelwyddan Castle can resume as normal in line with the rest of our hotels.

Corton Coastal Village, East Suffolk

This hotel is open

Cricket St Thomas, South Somerset

This hotel is open

Gunton Hall Coastal Village, East Suffolk

This hotel is open

Holme Lacy House, Herefordshire

This hotel is open

Lakeside Coastal Village, Hayling Island, Hampshire

This hotel is open

Littlecote House, Hungerford, Wiltshire

This hotel is open

Nidd Hall, North Yorkshire

This hotel is open

Norton Grange Coastal Village, Isle of Wight

This hotel is open

Sinah Warren, Hayling Island, Hampshire

This hotel is open

Studley Castle, Warwickshire

This hotel is open

Thoresby Hall, Nottinghamshire

This hotel is open

My Warner Stay and table service

We want to ensure you have the best experience while on holiday. The introduction of My Warner Stay and the booking of your dining times in advance has enabled us to create a far more relaxed and safer dining experience for all. You’ve also overwhelmingly told us you prefer it too! That’s why booking of dining times is here to stay. We will also continue with table service in our bars and cafes for the same reason, giving you the safest holiday experience while with Warner.

Learn more

Market Kitchen breakfast menu

From 19 July, we will be trialling an assisted buffet service in the main restaurant at most of our locations for breakfast. Hot breakfast items will be served by our chef’s teams and guests can help themselves to continental choices. There will also be a selection of dishes available from the kitchen and served to your table. Holme Lacy House hotel and Cricket St. Thomas hotel will continue with full à la carte service for breakfast.

Learn more
Coronavirus book with confidence guarantee

Book by 5 January 2022 for full refunds and free changes on all 2022 breaks

Our free Coronavirus Guarantee gives the freedom to book now and receive a full refund, swap dates or change hotels if anything Coronavirus-related upsets travel plans. Just honest and transparent guest service, the way it should always be.

Find out more here