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COVID-19 (Coronavirus) - What you need to know | Updated 22 December 9pm

This webpage provides the latest information on the status of each Warner hotel, based on Government guidance and restrictions. Please check back regularly and 24 hours before your break arrival date to see the latest information.

Update for Warner hotels in England

On 08 December 2021, the UK Prime Minister announced new Covid measures in England. Warner continue to follow all government guidance and your health and safety remains our top priority. Based on the guidance we have received so far, we understand the following Covid measures apply to Warner Hotels in England;

  • From Friday 10 December, face coverings will be required in all indoor public areas, apart from when you are eating, drinking or dancing
  • Face coverings are required in our spas, but can be removed to receive specific treatments such as facials, and are NOT required in swimming pools, gyms, exercise classes or dance studios
  • Face coverings are NOT required in venues where food and drink are consumed, such as our coffee shops, bars and restaurants, or whilst dancing in the entertainment cabaret rooms
  • The NHS Covid Pass will NOT be required at Warner Hotels in England, as we do not have any unseated indoor venues with more than 500 people
  • Whilst not mandatory, the government recommend taking a free lateral flow test before visiting busy places and coming into contact with people you don’t normally meet
  • All Warner team will continue to wear face coverings in all indoor venues, as has been our policy since reopening in May 2021. 

If government guidance changes, we will publish an update on this webpage. Please check back before travelling.


Update for Bodelwyddan Castle, North Wales

The First Minister for Wales has announced that from midnight 26 December 2021, guests will need to:

  • Socially distance at 2m where reasonable
  • Wear a face covering in all public areas unless seated to eat and drink
  • Comply with the rule of 6 for table configurations
  • Understand all food and drink service will be table service only in our bars, restaurants and coffee shops.

Guests arriving at Bodelwyddan Castle will need to continue to show their COVID pass at check-in, as announced on 15 November 2021.

You can get an NHS COVID Pass if:

  • You were vaccinated in Wales, England, Scotland, Northern Ireland or Isle of Man
  • Are permanently registered with a Welsh GP
  • You are not vaccinated but want to use the Pass to show a negative lateral flow test result
  • You can get your NHS COVID Passes from the NHS UK website. You cannot use the NHS app to get the NHS COVID pass if you live in Wales. The NHS COVID Pass can be downloaded and printed
  • Full details can be found on the Welsh Government website

If government guidance changes, we will publish an update on this webpage. Please check back before travelling.

Committed to keeping you safe

Proud to offer fun and relaxed short breaks away with enhanced health and safety. As the world changed in 2020, we’re proud to have adapted to new health and safety measures without ever losing the essence of what makes a great holiday. There’s still everything you could want for some precious time away, but with it the promise that you’ll be in safer hands than ever before.

Find out more

Local guidance

Please select your hotel from the options below to see the latest status.

Alvaston Hall, Cheshire East

This hotel is open

Bembridge Coast, Isle of Wight

This hotel is open

Bodelwyddan Castle, Denbighshire, North Wales

This hotel is open

NHS COVID passes are required for check-in.

Guidance for guests travelling to Bodelwyddan Castle

When will I need to show my NHS COVID Pass?
Guests will be asked to present their NHS COVID Pass at check-in when arriving at the hotel. Once presented, guests will be free to use all the facilities and enter the Cabaret room for live entertainment throughout their stay.

Do I have to keep showing my NHS COVID Pass?
Once guests have presented their NHS COVID Pass at check-in, they won't be required to present each night when entering the Cabaret room for live entertainment.

What if I have not been vaccinated?
If a guest is not vaccinated, they can still get a NHS COVID Pass to show they have had a negative lateral flow test result. Full details can be found on the Welsh Government website.

What form of proof can I show?
Guests can order the NHS COVID Pass from the NHS UK website. The pass can be downloaded or printed. If they cannot get a digital pass, they can request a paper version by calling NHS on 0300 303 5667 between 9am and 6pm. The appointment card given at vaccination centres is not an NHS COVID Pass and won't be accepted.

What if I don't bring my NHS COVID Pass or proof with me?
Due to the Welsh Government rules, guests who are unable to present their NHS COVID Pass will not be able to enter the Cabaret room to watch the live entertainment. They will still be able to stay at the Hotel, dine and use the leisure facilities.

Corton Coastal Village, East Suffolk

This hotel is open

Cricket St Thomas, South Somerset

This hotel is open

Gunton Hall Coastal Village, East Suffolk

This hotel is open

Holme Lacy House, Herefordshire

This hotel is open

Lakeside Coastal Village, Hayling Island, Hampshire

This hotel is open

Littlecote House, Hungerford, Wiltshire

This hotel is open

Nidd Hall, North Yorkshire

This hotel is open

Norton Grange Coastal Village, Isle of Wight

This hotel is open

Sinah Warren, Hayling Island, Hampshire

This hotel is open

Studley Castle, Warwickshire

This hotel is open

Thoresby Hall, Nottinghamshire

This hotel is open

My Warner Stay and table service

We want to ensure you have the best experience while on holiday. The introduction of My Warner Stay and the booking of your dining times in advance has enabled us to create a far more relaxed and safer dining experience for all. You’ve also overwhelmingly told us you prefer it too! That’s why booking of dining times is here to stay. We will also continue with table service in our bars and cafes for the same reason, giving you the safest holiday experience while with Warner.

Learn more

Coronavirus Book With Confidence Guarantee - now including speedy refunds

The Warner Coronavirus Guarantee recognises the importance of flexibility when it comes to travel plans and provides reassurance that you’ll always get your money back or be able to make changes at no extra cost if your holiday can’t happen. Most refunds are processed within seven days.

Find out more