Latest news and Hotel status check

COVID-19 (Coronavirus) - What you need to know | Updated 1 December 4pm

This webpage provides the latest information on the status of each Warner hotel, based on Government guidance and restrictions. Please check back regularly and 24 hours before your break arrival date to see the latest information.

Dear guests

We aim to provide the highest standards of service to all our guests. Your enjoyment of your holiday with us is very important and we understand that the new ways of doing things may be a little different to what you were expecting.

In truth it’s not what we were expecting either. There are quite a few factors happening all at once, some that are out of our control. Challenges with recruitment across hospitality and shortages in our supply chain, remain the largest of the challenges since reopening.

We want life across the hotels to return to as normal as possible, however, some facilities and elements of our service will be different. We want to be clear on what you can expect when on holiday with us.

  • Our service may be slower than we strive to deliver
  • Some items on the menu may be unavailable, at short notice
  • Some facilities may be temporarily unavailable, at short notice
  • Warner team will continue to wear face coverings in all indoor venues
  • We recommend that you wear face coverings in all indoor venues too, apart from when eating food and drink
  • Face coverings should be worn by guests in our spa areas unless the removal is essential to the specific treatment i.e. facials or laying face down for a back massage. 

At this time everyone will be moving at different paces and the team at our hotels are working very hard to look after you. We ask that you treat our team and other guests with consideration over the coming months.

Please bear with us while we work to improve our standards and we appreciate your patience through this time.

We look forward to welcoming you to Warner very soon.

The Warner Team

Update for Bodelwyddan Castle, North Wales

New measures in Wales, announced on 10 November 2021, state that Covid passes are now required in the country for cinemas, theatres and concert halls from Monday 15 November 2021.

Guests arriving at Bodelwyddan Castle from 15 November 2021, will now be required to show their COVID pass at check-in.

You can get an NHS COVID Pass if:

  • You were vaccinated in Wales, England, Scotland, Northern Ireland or Isle of Man
  • Are permanently registered with a Welsh GP
  • You are not vaccinated but want to use the Pass to show a negative lateral flow test result
  • You can get your NHS COVID Passes from the NHS UK website. You cannot use the NHS app to get the NHS COVID pass if you live in Wales. The NHS COVID Pass can be downloaded and printed
  • Full details can be found on the Welsh Government website

If government guidance changes, we will publish an update on this webpage. Please check back before travelling.

Guidance for guests travelling to Bodelwyddan Castle

When will I need to show my NHS COVID Pass?

Guests will be asked to present their NHS COVID Pass at check-in when arriving at the hotel. Once presented, guests will be free to use all the facilities and enter the Cabaret room for live entertainment throughout their stay.

Do I have to keep showing my NHS COVID Pass?

Once guests have presented their NHS COVID Pass at check-in, they won't be required to present each night when entering the Cabaret room for live entertainment.

What if I have not been vaccinated?

If a guest is not vaccinated, they can still get a NHS COVID Pass to show they have had a negative lateral flow test result. Full details can be found on the Welsh Government website

What form of proof can I show?

Guests can order the NHS COVID Pass from the NHS UK website. The pass can be downloaded or printed. If they cannot get a digital pass, they can request a paper version by calling NHS on 0300 303 5667 between 9am and 6pm. The appointment card given at vaccination centres is not an NHS COVID Pass and won't be accepted.

What if I don't bring my NHS COVID Pass or proof with me?

Due to the Welsh Government rules, guests who are unable to present their NHS COVID Pass will not be able to enter the Cabaret room to watch the live entertainment. They will still be able to stay at the Hotel, dine and use the leisure facilities.

We're ready for you

We appreciate your patience through this time, and we look forward to welcoming you back to Warner very soon.

Learn more

Local guidance

Please select your hotel from the options below to see the latest status.

Alvaston Hall, Cheshire East

This hotel is open

Bembridge Coast, Isle of Wight

This hotel is open

Bodelwyddan Castle, Denbighshire, North Wales

This hotel is open

NHS COVID passes are required for check-in

Corton Coastal Village, East Suffolk

This hotel is open

Cricket St Thomas, South Somerset

This hotel is open

Gunton Hall Coastal Village, East Suffolk

This hotel is open

Holme Lacy House, Herefordshire

This hotel is open

Lakeside Coastal Village, Hayling Island, Hampshire

This hotel is open

Littlecote House, Hungerford, Wiltshire

This hotel is open

Nidd Hall, North Yorkshire

This hotel is open

Norton Grange Coastal Village, Isle of Wight

This hotel is open

Sinah Warren, Hayling Island, Hampshire

This hotel is open

Studley Castle, Warwickshire

This hotel is open

Thoresby Hall, Nottinghamshire

This hotel is open

My Warner Stay and table service

We want to ensure you have the best experience while on holiday. The introduction of My Warner Stay and the booking of your dining times in advance has enabled us to create a far more relaxed and safer dining experience for all. You’ve also overwhelmingly told us you prefer it too! That’s why booking of dining times is here to stay. We will also continue with table service in our bars and cafes for the same reason, giving you the safest holiday experience while with Warner.

Learn more
Coronavirus book with confidence guarantee

Book by 5 January 2022 for full refunds and free changes on all 2022 breaks

Our free Coronavirus Guarantee gives the freedom to book now and receive a full refund, swap dates or change hotels if anything Coronavirus-related upsets travel plans. Just honest and transparent guest service, the way it should always be.

Find out more here