Hotel Status Check

COVID-19 (Coronavirus) - what you need to know | Updated 27 November 5pm

This webpage provides the latest information on the status of each Warner hotel, based on Government COVID-19 Alert levels and other Government restrictions. Please check back regularly and 24 hours before your break arrival date to see the latest information.

All Warner hotels in England will reopen on Friday 4 December 2020, excluding Thoresby Hall Hotel and Studley Castle Hotel. Breaks on this date are going ahead as planned. We await separate guidance from the Welsh Government for Bodelwyddan Castle Hotel. Please do not call us today. We will email guests prior to your arrival date with any new information and update this web page. Please check back regularly.

If you are due to travel to Thoresby Hall Hotel or Studley Castle Hotel from Friday 4 December to Thursday 17 December 2020, we have automatically cancelled your booking.

If you are due to stay with us prior to Thursday 3 December, please do not travel. We have automatically cancelled your booking and held the full value as a credit.

Your booking is protected by our free Coronavirus Guarantee. You have a number of options:

  • Transfer to any date in 2020 or 2021, at any Warner hotel
  • Leave the money as a credit with Warner, and rebook any time in the next 12 months
  • Cancel your booking and receive a full refund
We will contact all guests to ask for their preferred option. Please do not call us today.

We are planning to reopen on Friday 4 December 2020, and all breaks on this date are going ahead as planned. Please do not call us today. We will email you (guests) prior to your arrival date with any new information, and update this web page. Please check back regularly.

Latest information for Wales

Bodelwyddan Castle Hotel is currently closed and will reopen from Friday 4 December 2020 with breaks going ahead as planned. The COVID ALERT LEVEL is still to be decided. Please do not call us today. We will email guests prior to your arrival date with any new information and update this web page. Please check back regularly.

Planning ahead for 2021

Committed to keeping you safe. Dedicated to giving you a great time.
Trust us, creating great British holidays is in our bones. No matter what the world throws at us (an awful lot in 2020), nothing will dampen our passion for giving you the most relaxing and entertaining time away, but also the most secure with enhanced health and safety at the heart of everything we do. Let us show you around.

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Local guidance

It is important to know what you can and can’t do, based on where you live and the location of the Warner hotel. The UK Government launched new COVID alert levels that apply in England categorised into Medium (tier 1), High (tier 2), and Very High (tier 3). There is separate guidance from the Welsh Government to come.

Please select your hotel from the options below to see the latest status.

Alvaston Hall, Cheshire East

COVID ALERT LEVEL: HIGH Tier 2
Hotel is currently closed and will reopen from Friday 4 December 2020 with breaks going ahead as planned.

Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

Bembridge Coast, Isle of Wight

COVID ALERT LEVEL: MEDIUM Tier 1
Hotel is currently closed and will reopen on Friday 4 December 2020 with breaks going ahead as planned.

Dining tables will be limited to 1 household/bubble indoors and rule of six outdoors. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

Bodelwyddan Castle, Denbighshire, North Wales

COVID ALERT LEVEL: To be decided by Welsh Government
Hotel is currently closed and will reopen on Friday 4 December 2020 with breaks going ahead as planned.

We are planning to reopen on Friday 4 December 2020, and all breaks on this date are going ahead as planned. Please do not call us today. We will email you (guests) prior to your arrival date with any new information, and update this web page. Please check back regularly. 

Corton Coastal Village, East Suffolk

COVID ALERT LEVEL: HIGH Tier 2
Hotel is currently closed and will reopen on Friday 4 December 2020 with breaks going ahead as planned.

Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

Cricket St Thomas, South Somerset

COVID ALERT LEVEL: HIGH Tier 2
Hotel is currently closed and will reopen on Friday 4 December 2020 with breaks going ahead as planned.

Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

Gunton Hall Coastal Village, East Suffolk

COVID ALERT LEVEL: HIGH Tier 2
Hotel is currently closed and will reopen on Friday 4 December 2020 with breaks going ahead as planned.

Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

Holme Lacy House, Herefordshire

COVID ALERT LEVEL: HIGH Tier 2
Hotel is currently closed and will reopen on Friday 4 December 2020 with breaks going ahead as planned.

Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

Lakeside Coastal Village, Hayling Island, Hampshire

COVID ALERT LEVEL: HIGH Tier 2
Hotel is currently closed and will reopen on Friday 4 December 2020 with breaks going ahead as planned.

Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

Littlecote House, Hungerford, West Berkshire

COVID ALERT LEVEL: HIGH Tier 2
Hotel is currently closed and will reopen on Friday 4 December 2020 with breaks going ahead as planned.

Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

Nidd Hall, North Yorkshire

COVID ALERT LEVEL: HIGH Tier 2
Hotel is currently closed and will reopen on Friday 4 December 2020 with breaks going ahead as planned.

Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

Norton Grange Coastal Village, Isle of Wight

COVID ALERT LEVEL: MEDIUM Tier 1
Hotel is currently closed and will reopen on Friday 4 December 2020 with breaks going ahead as planned.

Dining tables will be limited to 1 household/bubble indoors and rule of six outdoors. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

Sinah Warren, Hayling Island, Hampshire

COVID ALERT LEVEL: HIGH Tier 2
Hotel is currently closed and will reopen on Friday 4 December 2020 with breaks going ahead as planned.

Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

Studley Castle, Warwickshire

COVID ALERT LEVEL: VERY HIGH Tier 3
Hotel is currently closed.

Due to tier 3 restrictions coming into force from 2 December this hotel will remain closed, and this will be reviewed by the Government and local authorities every 2 weeks. Based on this we will reopen closest to the next full break. Please check back for the latest information.

Thoresby Hall, Nottinghamshire

COVID ALERT LEVEL: VERY HIGH Tier 3
Hotel is currently closed.

Due to tier 3 restrictions coming into force from 2 December this hotel will remain closed, and this will be reviewed by the Government and local authorities every 2 weeks. Based on this we will reopen closest to the next full break. Please check back for the latest information.

Guaranteed peace of mind

Our free Coronavirus Guarantee is designed so you won’t lose any sleep on breaks booked until December 2021. It comes with the promise that you’ll be totally covered if you have to change travel plans because of anything coronavirus-related.

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Frequently asked questions

This website page will be updated regularly with the latest information. We will also post updates on our Facebook page.

Do you already have a booking?

If you have questions or concerns about a booking you've already made, you'll find the help you need here.

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What do all the COVID alert levels and tiers mean for the hotels?

The UK Government launched new COVID alert levels that apply in England categorised into Medium (tier 1), High (tier 2), and Very High (tier 3).

Medium Tier 1
Hotels will open from Friday 4 December with breaks going ahead as planned. Dining tables will be limited to 1 household/bubble indoors and rule of six outdoors. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

High Tier 2
Hotels will open from Friday 4 December with breaks going ahead as planned. Dining tables will be limited to 1 household/bubble indoors, and rule of six outdoors. Alcohol can only be purchased with a substantial meal. All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance.

Very High Tier 3
Hotel will remain closed and breaks affected will be automatically cancelled. Guests will be informed of their choices by either phone or email. Hotels affected by tier 3 will be reviewed by the Government and local authorities every 2 weeks. Based on this we will reopen closest to the next full break.

To check which tier affects which Warner hotel, please go to our hotel status checker page for the latest information.

What if I'm currently in a tier 3 region?

Based on the new guidance from the Government on 26 November 2020, if you are in a tier 3 region you must avoid travel for overnight stays for non-essential purposes from 2 December 2020. If you need to cancel please call us, your booking is protected by our free Coronavirus Guarantee, allowing you to transfer, rebook or receive a full refund.

How will the government 11pm curfew affect my evening?

All venues will close at 11pm, however we will call last orders at 9.45pm. There’ll be no hurry to finish your drinks as public spaces will still be open around our hotels for finishing off drinks and conversations. Live entertainment performances are going ahead in line with Government guidance. We do ask that guests are respectful to each other and of the regulations in place.

Will guests need to wear a face covering at Warner?

Face coverings are mandatory in all indoor settings. To ensure we comply, all guests will be required to wear face coverings inside public areas around the hotels (reception, corridors, staircases), during beauty treatments, and prior to being seated at restaurants, bars and coffee shops.

All Warner team are required to wear face masks in all public areas of the hotels.

When are face coverings not necessary?

Guests do not need to wear a face covering in their rooms and whilst eating and drinking in restaurants, bars and coffee shops and anywhere outdoors. Guests also do not need to wear a face covering if they have a valid reason not to. This includes (but is not limited to) physical or mental illness or disability, wearing a face covering will cause severe distress, and assisting someone who relies on lip reading.

We recommend that guests print the exemption from face covering badge from the government website as a useful way to demonstrate to others that they are exempt. Learn more about guidance on face coverings

Can I still travel to Warner if I live in an area with local restrictions?

The Government have introduced local restrictions on areas with higher rates of COVID-19. The restrictions do not necessarily prevent people who live in these areas from going on holiday in the UK, but advise you should only travel with people in your household (or have formed a support bubble with).

We continue to welcome all guests to stay at Warner, as long as they are not showing symptoms of Coronavirus.

For details on local restrictions, please visit the government website

For further guidance on holidays with local restrictions, please visit the government website

Bodelwyddan Castle Hotel is currently closed and will reopen from Friday 4 December with breaks going ahead as planned. The COVID ALERT LEVEL is still to be decided by Welsh Government. Find out more

How will check-in work?

Around 7 days prior to your stay, you will receive an email or letter detailing everything you need to know. You will be asked to book your breakfast and evening dining times via our new online portal, My Warner Stay.

All guests can arrive from 3pm onwards. You’ll be greeted on the driveway and checked in from the safety of your car. One of our team will give you a room key, confirmation of your dining times, entertainment guide and any other relevant messages all together. We’ll then direct you to the best car park for your room.

There is no need to visit reception when you first arrive – your room account will be setup for you – so either head straight to your room or enjoy a drink in the coffee shop.

How do I pay for things during my stay?

To keep guests and team safe, we’ll no longer be accepting cash so please bring your credit or debit card to settle your room account. We will setup a room account for you, so you can begin making purchases the minute you arrive. You can visit reception anytime during your stay to pre-authorise your card to ensure a speedy check-out on departure day.

What time do I have to be out of my room on departure day?

We ask that all guests are out of their rooms by 10am and on your way home by midday. This is to ensure our team has enough time to deep clean and sanitise before new guests arrive from 3pm. Room account bills will be provided and if you have pre-authorised your card for speedy check-out, we will automatically charge the bill to your card.

Can the porters still take my bags?

At this time, we ask that you carry your own luggage to your room. If you’re unable to manage, one of our team will be happy to assist.

How safe will my room be? What additional housekeeping measures will be in place?

We pride ourselves on excellent housekeeping standards. In addition to our already vigorous cleaning schedule we’ll be supplementing room cleaning with an anti-viral spray on all touchpoints daily. We’ll also be removing any non-essential items from rooms (throw pillows, bed runners, all unnecessary paperwork etc). We’ll also make sure that you have a fully stocked tea tray each day with product that has not come into contact with any other guest. For further information on cleaning protocols, please click here.

I’d prefer not to have my room cleaned each day, what should I do?

We totally understand if you prefer the Housekeeping team not to service your room each day. If this is the case, simply place a Do Not Service card outside your door.

What times will the restaurants be open?

To ensure we comply with social distancing advice our restaurants will be open for longer periods with breakfast and dinner times booked via our new online portal, My Warner Stay. Dining times will be staggered into 15-minute intervals to reduce the number of guests arriving at the same time, avoiding unnecessary queues, and ensure we offer the best possible relaxed experience.

How do I book my breakfast and dinner slots?

Prior to your stay, you will receive an email or letter detailing everything you need to know. You will be asked to book your breakfast and dinner times via our new online portal, My Warner Stay. Following the government guidance from 24 September, there will be no change to dining times booked on My Warner Stay. Please do not call us in advance as we’ll be unable to make reservations on your behalf. If you don’t book, our team at the hotel will allocate dining times for you.

Will I be sat in the same place each day?

Each time you arrive at the restaurant we’ll allocate you an available table so you may not always be seated at the same table each day. We are unable to reserve specific tables for guests.

Can I dine with other guests?

We’re continuing to comply with changes to government restrictions on dining, so tables can be set for up to six guests maximum in all dining rooms, coffee shops and bars as well as outside areas.

What are the times of the ‘early’ and ‘later’ shows?

To achieve social distancing, we’re reducing numbers in the indoor cabaret rooms and where needed will be putting on two nightly performances, an early and later one. We’ll automatically reserve your show time to follow dinner.

Show times are 7:30pm-9pm and then 9pm-10:30pm. The government has released new guidelines for hotels that state live performances and movies that begin before 10pm can continue past the 10pm curfew.

These are subject to minor variances, to be advised at your hotel.

Sadly, we’ll not be able to offer live entertainment at Bodelwyddan Castle until the Welsh Government deems it safe to do so. However, there are exclusive recorded performances from Collabro, Kerry Ellis and Darren Day, plus cinema, sport, quizzes and gameshows.

Can I stay for both shows?

To achieve social distancing, we’re reducing numbers in the indoor cabaret rooms. If we’re unable to safely accommodate all guests for one performance, the headliners will perform the same show twice. Guests will be booked in for just one of the two evening performances.

What happens in the hotels with a cabaret Restaurant where the entertainment and dining is in the same place?

At our four hotels with cabaret restaurants, Alvaston Hall, Studley Castle, Corton Coastal Village and Lakeside Coastal Village, these will have a single performance. All shows will begin before the government 10pm curfew. These hotels will continue to host one sitting for breakfast and dinner and one show every night.

There’ll be fewer guests than normal in the hotels, which will allow us to space out seating and put social distancing measures in place. Guests will still be asked to book their breakfast and dinner times in advance. We’ll be in contact before your break with instructions on how to do this.

How does my Drinks Inclusive break work?

If you have booked a Drinks Inclusive break please note that it will now operate from 4pm to 10pm which is a change from the published 6pm – midnight.

Will the hotel shops be open?

Due to the small size, gift shops will be closed to reduce the number of personal contact points. However, guests will still be able to pick up everyday essentials from Reception and we’ll look to operate some pop-up shops for those holiday treats. These will be advertised around the hotels.

I use a scooter or wheelchair so will need an accessible seat in the Late Lounge, will this be available to me?

We welcome guests who are Blue Badge holders to bring their mobility scooter or wheelchair to use during their stay. Please speak to a member of the team in the show venue and they’ll locate a suitable space for you. All our venues remain accessible. For information on our Blue Badge policy, please click here.

Will there be bingo, gaming machines and vending?

To avoid unnecessary contact, we’ll no longer be accepting cash at our properties and all purchases will be billed to your room account. Because of this, it won’t be possible to offer prize bingo, gaming machines and vending. We’re looking at how best we can introduce them in a cashless and safe way and will publish details here when finalised. Quizzes and gameshows hosted by our entertainment teams will certainly go ahead, though, as part of a full line-up of entertainment.

COVID-19 and your personal data

Following the outbreak of COVID-19 we are implementing a number of measures to safeguard our Guests against the health threat that is being posed. Whilst we endeavour to maintain 'business-as-usual' to the extent allowed by our particular circumstances, you may come across some new processes that we have implemented following government guidance.

In most cases our processing of your personal data will not be above and beyond what we would originally collect from you. However, we may collect and process new types of information about you or collect data in a new way to manage our arrivals process, ensure social distancing, and support contact tracing. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.

To ensure that we are transparent with you, you can find out more on our dedicated Covid Privacy Policy together with our main privacy policy here also. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to COVID-19. Alternatively please don’t hesitate to ask a member of our team or get in touch with our DPO by emailing Privacy@warnerleisure.co.uk.