Yes, in response to the Government guidance, we have made the decision to postpone all day visitors and leisure club memberships until 16 April 2020. If you are a leisure member or have a reservation for the spa, lunch or afternoon tea at any of our 14 hotels, one of our team will be in touch. There is no need to contact us. We thank you for your patience and understanding. Currently we plan to resume from 17 April, but we will continue to review the situation and Government guidance, and post the latest information on our website.

If you booked your ferry with our Warner team it will be automatically cancelled with no fees or charges. There is no need to contact Warner or the ferry operator. This applies to all breaks to the Isle of Wight between 20 March to 16 April. We’d like to take a moment to say a big thank you to our partners at both Red Funnel and Wightlink Ferries for helping to make this possible.

If you booked your ferry directly with the operator, or via another travel agent, please contact them directly for information.

We are taking the following steps to keep our guests and team safe at our hotels:

• Additional cleaning - We have very strict cleaning procedures in place across all areas of our hotels. All public areas and bedrooms are cleaned daily, and high touch point areas such as door handles, handrails and lift buttons are cleaned more regularly with an anti-viral cleaner
• Team Training - All team are trained on ways to prevent and minimise the impact of viruses and illnesses and have specialist equipment do this. In response to Coronavirus, all team have received further guidance on ways to keep our guests and team safe
• 5-star food hygiene - All Warner hotels have a 5-star food hygiene rating by the Food Standards Agency, which is awarded for very high standards in handling, storing and preparation of food, and the cleanliness of facilities. In response to Coronavirus, from Monday 16th March we will be introducing assisted service in our restaurants, meaning that all self-service buffets will now be served by a team member
• Steam rooms - following guidance from our Health & Safety team and industry experts, all Warner steam rooms will be temporarily closed. This is due to the high temperature and humidity in steam rooms creating a possible environment for bacteria. This does not affect saunas.

When visiting our hotels, we ask all guests to take the following NHS and Government Advice:

• Washing hands regularly. Wash hands for at least 20 seconds and use an alcohol-based hand sanitiser if soap and water is not available. https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/
• Maintain good hygiene practices such as using tissues when coughing or sneezing and disposing of the tissue in a bin

Any guest who has booked with a 3rd party, coach operator, travel agent or online booking agency, please contact them directly to discuss your booking. They hold details of your booking and your payment, and their terms and conditions will apply. We are not able to discuss your booking if you booked with a 3rd party.

If you have booked directly with Warner, via our website, contact centre or in the hotel, you will have been given a unique Warner Holiday Reference number. Please contact us directly.