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Coronavirus Guarantee - Book With Confidence

Coronavirus Book With Confidence Guarantee

What is the Coronavirus Guarantee?


At Warner, we recognise that we are all living in unprecedented and uncertain times. Whilst no one knows when the Coronavirus Pandemic will be over, we are sure that everyone needs something to look forward to. We have developed the Coronavirus Guarantee to provide you, our guests, with reassurance over booking your breaks.

The Guarantee is available free of charge and applies to all existing and new bookings for 2020 and 2021.

What does it cover?

You are covered in the event of:

  1. The hotel you have booked is closed due to the Coronavirus outbreak
  2. UK Government restrictions on travel due to the Coronavirus outbreak
  3. You are unable to travel due to sickness and/or isolation due to the Coronavirus outbreak
  4. You consider it unsafe to come on your break due to the continuing threat of Coronavirus

We guarantee at any point within the ‘Guarantee Change Window’ (between 28 days and 3 days prior to arrival), you can: 

  1. Transfer your break to a new date in 2020 or 2021, free of charge
  2. If you don’t know your new dates, we will apply your original booking payment against a future break, again free of charge
  3. Cancel your booking and receive a full refund

Terms and conditions

  1. The ‘Guarantee Change Window’ allows any transfer or cancellation with the period of 28 days and 3 days prior to arrival
  2. Should UK Government advice significantly change in the 3 days prior to arrival, we will reactivate the Guarantee for you
  3. All other booking terms and conditions remain unchanged
  4. If you choose to amend your break to different dates, should your new break be cheaper than your existing booking, we will use the difference as part payment for a future break, should your new break be more expensive you will need to pay the difference at time of booking
  5. If you choose to cancel your break, you can only do this by calling us
  6. The Coronavirus Guarantee is available until further notice
  7. Warner Holiday Protection is a separate offer and remains available at the same time as this Guarantee
  8. The Coronavirus Guarantee is not applicable to any bookings made via a 3rd party including coach operators, travel agents and online booking agency. Please contact them directly to discuss your booking
  9. The Coronavirus Guarantee is applicable for bookings of up to 19 people. If you have a booking of 20 or more and would like to discuss your options, please call 0330 100 9772.

Your health and wellbeing comes first

Our amazing team around the UK continues to work tirelessly to keep our properties spotless and maintain the highest standards of hygiene.

What are Warner Leisure Hotels doing to prevent the spread of COVID-19 (Coronavirus)?


We are taking the following steps to keep our guests and team safe at our hotels:

  • Additional cleaning - We have very strict cleaning procedures in place across all areas of our hotels. All public areas and bedrooms are cleaned daily, and high touch point areas such as door handles, handrails and lift buttons are cleaned more regularly with an anti-viral cleaner
  • Team Training - All team are trained on ways to prevent and minimise the impact of viruses and illnesses and have specialist equipment do this. In response to Coronavirus, all team have received further guidance on ways to keep our guests and team safe
  • 5-star food hygiene - All Warner hotels have a 5-star food hygiene rating by the Food Standards Agency, which is awarded for very high standards in handling, storing and preparation of food, and the cleanliness of facilities. In response to Coronavirus, from 16 March 2020 we will be introducing assisted service in our restaurants, meaning that all self-service buffets will now be served by a team member
  • Steam rooms - following guidance from our Health & Safety team and industry experts, all Warner steam rooms will be temporarily closed. This is due to the high temperature and humidity in steam rooms creating a possible environment for bacteria. This does not affect saunas.

What can I do to prevent the spread of COVID-19 (Coronavirus)?

We ask all guests to take the following NHS and Government Advice:

  • Washing hands regularly. Wash hands for at least 20 seconds and use an alcohol-based hand sanitiser if soap and water is not available. Read more on the best way to wash your hands
  • Maintain good hygiene practices such as using tissues when coughing or sneezing and disposing of the tissue in the bin
  • Only go outside for food, health reasons or work (if you cannot work from home)
  • Keep your distance if you go out (2 metres apart where possible)

Get the latest updates

For the latest information about Coronavirus and how this may affect your booking, see our latest news page.

Book your break with confidence

Search for your break with total peace of mind with our free Coronavirus Guarantee. You can have the freedom to change or cancel any stay at no extra cost if you can’t make it to us because of illness, isolation, travel restrictions, hotel closure, or simply if you’re feeling unsure about travelling.
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