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Coronavirus Guarantee - Book With Confidence

What is the Coronavirus Guarantee?


At Warner, we recognise that we are all living in unprecedented and uncertain times. Whilst no one knows when the Coronavirus Pandemic will be over, we are sure that everyone needs something to look forward to. We have developed the Coronavirus Guarantee to provide you, our guests, with reassurance over booking your breaks.

The Guarantee is available free of charge and applies to all existing and new bookings for 2020 and 2021.

What does it cover?

You are covered in the event of:
  1. The hotel you have booked is closed due to the Coronavirus outbreak
  2. UK Government restrictions on travel due to the Coronavirus outbreak
  3. You are unable to travel due to sickness and/or isolation due to the Coronavirus outbreak
  4. You consider it unsafe to come on your break due to the continuing threat of Coronavirus

We guarantee at any point within the ‘Guarantee Change Window’ (between 28 days and 3 days prior to arrival), you can: 
  1. Transfer your break to a new date in 2020 or 2021, free of charge
  2. If you don’t know your new dates, we will apply your original booking payment against a future break, again free of charge
  3. Cancel your booking and receive a full refund

Terms and conditions

  1. The ‘Guarantee Change Window’ allows any transfer or cancellation with the period of 28 days and 3 days prior to arrival
  2. Should UK Government advice significantly change in the 3 days prior to arrival, we will reactivate the Guarantee for you
  3. All other booking terms and conditions remain unchanged
  4. If you choose to amend your break to different dates, should your new break be cheaper than your existing booking, we will use the difference as part payment for a future break, should your new break be more expensive you will need to pay the difference at time of booking
  5. If you choose to cancel your break, you can only do this by calling us
  6. The Coronavirus Guarantee is available until further notice
  7. Warner Holiday Protection is a separate offer and remains available at the same time as this Guarantee
  8. The Coronavirus Guarantee is not applicable to any bookings made via a 3rd party including coach operators and online booking agency. Please contact them directly to discuss your booking
  9. The Coronavirus Guarantee is applicable for bookings of up to 19 people. If you have a booking of 20 or more and would like to discuss your options, please call 0330 100 9772.

Get the latest updates

For the latest information about Coronavirus and how this may affect your booking, see our latest news page.

We're ready for you

All Warner hotels are open. We’ve enhanced our service and hygiene protocols, continue to maintain social distancing and are following the latest government guidance so everyone can enjoy a break in the safest possible way.

Learn more

Book your break with confidence

Search for your break with total peace of mind with our free Coronavirus Guarantee. You can have the freedom to change or cancel any stay at no extra cost if you can’t make it to us because of illness, isolation, travel restrictions, hotel closure, or simply if you’re feeling unsure about travelling.
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